Customer Service Agent - Wigan, United Kingdom - Jobwise Ltd

Jobwise Ltd

Verified Company

Wigan, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you love working in Customer Service and engaging with different people? Maybe you have a background in retail or hospitality and are looking for a transition into something new? If this is you then look no further

We are looking to recruit 3 bubbly, confidant and compassionate Customer Service Agents to join the Customer Service team and support the out of hours appointment services for a NHS organisation in Wigan

Offering part time hours working a combination of shifts on a rota over 7 days this position will give you days off in the week, only working 1 day at a weekend and either a whole morning or afternoon off dependant on what shift you work that day.

We are seeking applicants who are committed for the long term, punctual and reliable and in return you will receive ongoing training, consistent work thats ongoing, immediate start, a great team and a role where you really get to help people.

What will you be doing as a Customer Service Agent?

Working across 3 areas of the business to give you variety in your role. You will be trained on all areas to support the covid vaccination appointments, out of hours services and triage support
Using your great listening skills to identify patients needs and accessing their information on the NHS database
Working on patient lists to contact them regarding Covid vaccination appointments
Supporting GP practices with patient appointments outside of the GP hours you will have the opportunity to assess patients symptoms and criteria and book them appointments to be seen out of hours
Using your great communication skills to triage the patient and go through a series of questions to identify if the patient needs and appointment
Offering support and advise to all patients in need

We would LOVE to hear from you if you have the following skills and experience:

If you love multi-tasking and work confidently on a computer, keyboard, and headset
As a Customer Service Agent you are an excellent communicator and enjoy working with a variety of individuals
Have worked in Call Centre or Inbound Call Handling role
You have a great personality, fantastic listening skills, have a bubbly and caring nature
Flexible and committed to working on a rota shift pattern spread over 7 days

What will you get in return for your work as a Customer Service agent?

Ongoing temporary opportunity
Regular hours per week and on site working
Opportunity for overtime to boost your income
Great company to be a customer service agent for
Current office based in WN1 postcode will be moving to WN3 post code
Opportunities to progress within the business
Full training and support
Fantastic team

- £9.50 per hour with weekly pay

Immediate start

To Apply,
If this sounds like a Customer Service role you will LOVE, please send your CV

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