Operations Manager - London, United Kingdom - Health Management

Health Management

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Introduction

Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.

Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Job Summary

This role will be recruited in anticipation of Contract Award.

The FAS contract will broaden assessment delivery for Maximus from WCA and Specialist Benefits to include PIP (Personal Independence Payments) assessments.

The PIP Operations Manager position will initially support mobilisation of the FAS contract and thenongoing the contract delivery.

The PIP Operations Manager role will initially be responsible for knowledge transfer of the existing PIP contract, support integration of PIP into the operating model and implement service enhancing initiatives; thereafter supportthe Central Operations Team with the ongoing contract delivery.

Salary range:
Non London - £47,000 to £52,000

London - £52,000 to £57,000

Essential Job Duties

Lead the knowledge transfer of PIP from current incumbents to Maximus ensuring all elements are documented
Implement, with other SMEs, the FAS future operating model for Operational Service Commencement including navigating barriers to delivery
Review the Support Centre processes and provide assurance that the PIP delivery model as detailed in the FAS submission meets the service requirement with resource allocated, advise efficiencies as appropriate
Work with the Process Design Team to ensure PIP guidance is consistent and documented
Act as the primary source of PIP best practice in Maximus advising other Workstreams on PIP process
Advise and lead on the PIP elements of the operational initiative solutions as documented in the FAS tender submission
Following mobilisation act as the PIP SME in Lot (x) covering Change impacts, process guidance updates, SCP advice, best practice sharing, alignment with SB and WCA SMEs

Education and Experience Requirements

Qualifications & Experience

Experience/knowledge of DWP benefits process and PIP welfare system
Minimum 3 years PIP operational experience, including within the last 12 months, and knowledge of both Front of House and Back of House PIP processes
Experience of research, validation and assimilating findings into suitably informed proposals
Evidenced success working on significant projects
A track record of crossfunction collaboration & consultation.
Familiarity with process guidance reviews, including ability to identify and impact service requirements and process changes
Demonstrated track record of delivering PIP Contractual Performance

Individual Competencies

Ability to work effectively in a fastchanging, complex, multistakeholder environment comfortable dealing with ambiguity
Extreme attention to detail
Strong planning and organisation skills
The ability to effectively interact with senior operations stakeholders.
Strong verbal, written & numeracy skills.
An approach to work that is performance driven, results orientated and the ability to work to deadlines
Highly confident in the use of Microsoft packages

EEO Statement

Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.