Lead Exploratory Quality Assurance - Leeds, United Kingdom - HSBC

HSBC

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Digital at HSBC

HSBC has committed over $2 billion dollars to a digital revolution, driving innovation and transforming our digital capabilities.

We are building digital solutions that will impact the lives of our over 41 million Retail Banking and Wealth Management (RBWM) customers worldwide.

HSBC Digital Solutions (HDS) is an integrated global group of over 3500 technologists and commercial thinkers, working across our offices in London, India, China, Hong Kong, the US, Canada, Poland and Mexico.

The Digital teams' work includes developing new mobile apps and online experiences; using digital messaging to build the relationship with our customers; building and improving the underlying technology and security platforms; and innovating our propositions to compete effectively in a mobile, data-driven world.

We are looking for collaborative leaders with the spirit to make change happen. We champion brave new ideas that will transform customer experiences.

The Role:

The Lead Exploratory QA role will be embedded within cross functional teams from the QA & Test discipline, the role will be responsible and accountable within the Pod/team for the QA and test activities in relation to exploring the software from both a technical and customer perspective in order to ensure maximum quality is achieved.

This will include leading coordinating QA and test activities within the Pod, defining the testing to be done, providing any required metrics, and collaborating with other members of the cross functional team participating in the sizing and planning of sprint deliverables.

This includes contributing to the definition of requirements from a QA & Test perspective, following the Behaviour Driven Development methodology and will require collaboration with other stakeholders inside and outside of HDS to ensure the quality of the deliverable to our customers.

Responsibilities:

Identify and raise concerns for any future/forward planning tasks e.g. resource constraints, downtime, late delivery etc.
Actively involvement into project requirements to project journey meets business & customer standards highlighting appropriately issues or improvements during requirements / testing phases
Own and progress the resolution of day to day issues that may block progress e.g. blocking defects / environment issues
Preempt and resolve potential issues that may impact future delivery e.g. resource constraints, downtime, late delivery etc
Provide estimates for medium /large projects incorporating all appropriate test phases for your delivery e.g. functional & nonfunctional, escalating and reporting to manager
Ensure project journey meets business & customer standards highlighting appropriately issues or improvements during requirements / testing phases
Build trusting relationships with stakeholders by consistently meeting and delivering upon their needs; demonstrating and being respected for your domain knowledge
Effective tests to cover requirements and customer behaviour to ensure defects are caught and do not make it through to live, including the mapping of these tests to requirements, e.g. writing test scripts from requirements or inputting into BDD tests
Chair/attend project update meetings, deliver project updates and escalate any known issues and concerns

Requirements

Experience and Qualifications:

Excellent knowledge of the testing process, digital channels, and customer expectations
A strong team player collaborative recognising their specialised role in the department and acknowledging other areas/individuals roles and responsibilities
Excellent relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
Excellent knowledge of the Agile development methodology and experience of working using these techniques
Working knowledge of test tools such as Jira and Confluence
ISTQB qualification
Pragmatic decision making skills, with the ability to make clear judgments based on a range of factors, e.g. risk, customer experience and people to determine the implications and make recommendations as needed.
Innovative the ability to approach things differently or do different things to deliver goals
Past working experience in a relevant role, i.e. Exploratory Quality Assurance (QA) Tester / Test Coordinator is desirable but not essential
People leadership experience motivating and inspiring others to excel
Highly developed communication skills, both written and verbal, to explain complex issues
High levels of resilience and selfmotivation

This is a hybrid role based in Leeds. You would be required to be in the office a minimum of 1-2 days a week.

HSBC is committed to building a culture where all employees are valued, respected and opinions count.

We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.