Operational Support Assistant - Scunthorpe, United Kingdom - Ongo Recruitment

Ongo Recruitment
Ongo Recruitment
Verified Company
Scunthorpe, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

We are recruiting for a term to perm Operational Support Assistant for North Lincolnshire Council to help provide technical administrative service across all of Waste Services functions by providing specialist technical support as well as undertaking a full range of clerical/administration duties.

This role is office based across the Monday to Friday period.


Main Responsibilities
Initiate the investigation and resolution of complaints and enquiries, however received, relating to the delivery of Waste Services by the council or its appointed agents

Input and maintain accurate records, in the MAYRISE system with details of waste services data.

To produce various reports as required.


Perform clerical duties for office based staff to include (but not be limited to) word processing, spreadsheets and use of databases and bespoke information technology systems, plus filing, faxing, document distribution, archiving, photocopying and minute taking.


Issue rechargeable accounts for recovery of finance following Commercial Waste accounts and contractor claims, including investigation to gather evidence and information to justify recharge.


Knowledge and skills required
Experience in the use of electronic financial management systems including invoicing & sundry debtors.

Previous experience of working in an administration environment.

NVQ Level 2 or equivalent.

Experience of database systems and reporting techniques.

Experience of dealing with members of public on the telephone or via reception including conflict complaints.

Ability to clearly express themselves verbally, in writing with a high level of accuracy and numeracy.

Ability to work on own initiative or as part of a team.

Ability to work to tight deadlines, manage own workload and constantly changing prioritises to meet performance targets.


Able to demonstrate good customer care and telephone skills including the use of diplomacy, enthusiasm, helpfulness and flexibility in work situations.

Able to demonstrate sensitivity, confidentiality and understanding of Data Protection Issues.


Job Types:
Full-time, Temp to perm


Salary:
£11.18 per hour


Schedule:

  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Scunthorpe, Lincolnshire: reliably commute or plan to relocate before starting work (required)

Experience:


  • Administrative experience: 1 year (required)

Work Location:
In person
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