Customer Service Coordinator - Ballymena, United Kingdom - Carey Cleaning Machines Ltd

Description

Carey Cleaning Machines is a leading provider of cleaning machines in Northern Ireland with a rapidly expanding business in the Republic of Ireland.

It has a reputation for solving cleaning problems, providing innovative technology and first-class service to customers. As part of its expansion plans it now wishes to add a Service Coordinator to the team.


Your key responsibilities will include:

• Handle customer service calls
• Plan and schedule engineering workload
• Plan routine and preventive maintenance schedules
• Ensure effective stores operations and disciplines
• Control parts stock based on min/max stock levels to ensure optimum availability to maximise first time fix
• Purchase Spare parts
• Monitor planned jobs and identify parts required
• Prepare kits for engineers (minimise need for engineers to be at HQ)
• Work with engineers to ensure optimum van stock of high turnover parts
• Deal with engineer parts queries
• Book parts and machines in and out
• Liaise with suppliers on any parts supply issues
• Ensure high standards of housekeeping in the stores
• Work closely with other members of the Carey team
• Utilise our IT based service system in support of all the above

Skills and Experience

• Experience in organising engineers schedules
• A strong focus on customer service and achieving high levels of first time fix
• Experience in dealing with customers
• Ability to plan ahead with regards parts required for jobs to achieve first time fix
• Comfortable working with IT based planning systems
• A selfmotivated team player with high attention to detail
• Full UK Driving licence

Job Types:
Full-time, Permanent


Pay:
£25,000.00-£27,000.00 per year


Benefits:

• Company pension
• Free parking
• Onsite parking

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus scheme

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location:
In person

Application deadline: 30/05/2024


Reference ID:
CCM0524