1st Line Support - Northampton, United Kingdom - Concept Resourcing

Concept Resourcing

Verified Company

Northampton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Northampton, Northamptonshire

£ £27000 per annum

Full Time

1st
Line Engineer

Hybrid - Northampton

Up to £27,000 DOE

I have partnered with one of Europes largest and fastest growing MSP's and we are on the look out for an outstanding 1st
line engineer to provide support to a wide variety of clients.

I have added a few more details below:

Key Responsibilities:

-
Assist customers with requests and incidents remotely, using technologies such as Microsoft 10, Office 365, and Windows Server 2019/2022
:

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Support the main Service Desk Team and prioritise tickets efficiently
:

-
Handle escalated service requests and keep clients informed of progress
:

-
Monitor clients' IT systems via monitoring software and escalate issues as needed.

Requirements:

-
Positive attitude and good communication skills
:

-
Ability to work well in a team
:

-
Strong organisational skills and attention to detail
:

-
Previous experience in IT helpdesk support, with knowledge of Microsoft platforms and other IT systems.

What they offer:

-
Hybrid Working (3 days in/2 days out):

-
Competitive salary: £24,000 - £27,000:

-
Location: Northampton:

-
Social, supportive, and fun culture:

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Perks: Incentives, top-of-the-range technology, subsidised healthcare, annual leave, progression plan with training & mentorship.

1st
Line Engineer

Hybrid - Northampton
**Up to £27,000 DOE