Spa Attendant - Bonnyrigg, United Kingdom - Dalhousie Castle

Dalhousie Castle

Verified Company

Bonnyrigg, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Spa Attendant

At 7 Hospitality Management, every member of our team must play their part in delivering exceptional service to our guests, our owners and our colleagues.

As a
Spa Attendant working for the
7H managed hotels, you will demonstrate a can do positive attitude to support the driving of exceptional standards and guest experience to deliver on the overall hotel's objective

7H have 4 core important values which are central to the success of the hotel;

Ownership| We think and perform like owners

Driven| We have a constant desire for improvement

Transparency| We ensure clarity in communication so that there are no surprises

Investment in our People| We continuously invest in our people to ensure that they are the best that they can be

Duties and Responsibilities

To be friendly and courteous at all times to prospective and current Leisure Club members and Hotel Guests.
To maintain high standards of cleanliness within the Leisure Club.
Report any faults with equipment or facilities immediately.
To direct and answer all internal and external enquiries professionally, offering a personal service as per the standard operating procedures.
To adhere to Health and Safety responsibilities.
To carry out relevant water tests accurately and on time.
To assist reception team when they do not have a staff member available to deal with a guest's request, as long as it won't negatively impact the leisure club's operations.
Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals
Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries
Understand your role and responsibilities in terms of the hotel Health & Safety Policy including completion of all mandatory training
Familiarise yourself with emergency and evacuation procedures
Understand your responsibilities with regards to security
Proactively pursue all practices in line with Company environmental and energy saving initiatives.

Key Skills Required

Previous experience in the same or similar role
Positive attitude and good communication skills
Ability to work under own initiative
Focussed on delivering a high level or customer/client service

Key Skills Desirable

Legionella qualification
First aid qualification

Success Criteria

Arrive for work at the correct time, in the appropriate uniform, making sure that it is in immaculate condition
Display a positive attitude at all times
Contribute to the department ability to achieve or exceed the budgeted revenue and control expenditure
Meet targets on brand specific guest feedback surveys
Minimal guest complaints to be received
Positively impact the volume of repeat business

People

Maintain good working relationships with colleagues
Attend training when required
Constantly improve product knowledge to maximise revenue and the service provided.
Attend regular briefing sessions and hotel meetings when required
Take a responsible approach towards timekeeping and attendance at work to ensure the department runs efficiently at all times, and to assist in the event of absence cover
Have excellent personal presentation and adhere to the company standards of appearance at all times
Maintain high levels of enthusiasm and commitment to every task undertaken
Be responsible for your own personal development at work and strive to be the best in what you do, taking care and pride in your work
Participate in your annual review discussion and any subsequent conversations to review performance and objectives
To make sure members are adhering by the club's terms and conditions.

Quality

Ensure our guests receive an exceptional level of service and want to return
Anticipate guests' needs and provide service to exceed their expectations
Comply with brand, hotel and company operating standards
Adhere to departmental Standards of Performance
Ensure routine maintenance is carried out in your areas of responsibility, reporting any damage, wear and tear
Assist with ongoing departmental cleaning, collect any litter, remove/report hazards
Understand departmental risk assessments and be trained against them

Profit

Take a positive approach towards upselling and confidently promote the product in order to maximise hotel revenue to meet and exceed budgeted targets
Be fully aware of the hotel facilities and promote them whenever possible
Remain sales focused at all times
Follow cash handling and credit procedures and report any discrepancies to accounts department immediately
Ensure that work is carried out in a way that is cost efficient and understand the ways in which profit can be maximized

General