Sales Support - Pangbourne, United Kingdom - XP Power

XP Power

Verified Company

Pangbourne, United Kingdom

3 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description

We are committed to our culture that values Customer Focus, Flexibility, Knowledge, Speed and Integrity.

Joining our team means you will work in a high performing global company where employees collaborate and strive for excellence.

Job Description:

The function of Sales Support is to provide direct support to the Sales Managers in the ongoing development of existing and prospective XP customers to ensure that the department is able to meet its growth targets.

> Key Responsibilities

Dealing with incoming sales enquiries positively and speedily and ensure they are taken as far as possible, maximizing the proportion of order received
Creating and processing orders in a timely manner and reviewing pending orders and customer requests to ensure customer stratification
Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses and other problems
Answering customer inquiries and following up with customers about their order status
Be the point of contact and assist Key account managers/ Area Sales Managers within the division
Become competent in all working practices of the company and assist in the smooth running of customer support
Proactively followup and close repeat orders for production projects and for other projects as directed
Maintain projects in line with company rules and provide accurate forecasts with the information available
Handling incoming calls and other communications
General administration support for the sales area
Undertake general office duties as required/dictated

Qualifications:

Educated to GCSE level or above
Exceptional customer service skills
Excellent communication skills, both verbal and written
Great organisational skills with the ability to multitask
Have a high level of attention to detail
Must be adaptable, professional, courteous and must work well as a member of a team
Knowledge of an ERP system such as SAP would be advantgeous
Additional European language skills in French, Italian or German are desired

Additional Information

XP Power provides a safe and healthy working environment that is stimulating and collaborative, where employees are empowered to make a real difference.

We place our people at the heart of everything we do.

We understand that if we provide our people with the ultimate experience, they will provide the ultimate experience to our customers.

We also offer a comprehensive benefits package including:

Private Healthcare
Pension contributions up to 8%
25 days annual leave (increasing by 1 day for every 5 years' service to a maximum of 30 days)
Cycle to work scheme
Employee Assistance Programme
Life Assurance of 4 x annual salary
Volunteering day allowance of one day per year to participate in an environmental or community relations project