Deputy Head of Reactive Maintenance - Berkshire, United Kingdom - Resourcing Group

Resourcing Group

Verified Company

Berkshire, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Deputy Head of Reactive Maintenance (Commercial)
Between £44,414 to £54,421

40 Day's Holiday

Monday to Friday

Great Pension

Great Benefits

35 Hours PW

Flexible Working Available

Optional Duty Holder (£2,360 PA)

Responsible for:

Management and leadership of the Company Direct Labour organisation which will comprise of 2 managers, several senior tradesman and teams of tradesmen covering building, electrical, mechanical and plumbing roles, in addition to trade apprentices.

Purpose:

Responsible for the day-to-day maintenance and operation of the 186 buildings within the Commercial Estate.

The Estates team also supports the maintenance and management of approximately 200 other buildings within our commercial, strategic and commercial portfolios.

Role Summary

The Deputy Head of Reactive Maintenance - Commercial will be responsible for the day-to-day operation of the reactive workload within the Maintenance Services Department for the commercial portfolio currently outsourced.

This will initially include:

Extensive stakeholder
Leadership of the DLO teams and managers, reactive repairs and requests for maintenance
The allocation and progression of items of Planned Preventative Maintenance which would be carried out by the DLO.
Supervision of the inhouse team and liaison with a wide range of internal and external stakeholders
The postholder will require detailed knowledge and experiencing of using a CAFM system
The postholder will be responsible for reviewing and revising key performance indicators and service level agreements for all aspects of reactive maintenance work
The role will also be responsible for ensuring that appropriate health and safety arrangements are in place and the DLO team works in a safe manner
The postholder will also work closely with the Head of Operational Risk & Compliance

Main Duties & Responsibilities
Staff Related

Line management responsibility for the DLO Reactive Maintenance Managers (Commercial) and their teams of tradesman, maintenance assistants and apprentices.
To work with the Head of Reactive Maintenance to develop and implement strategies to enhance the delivery of a good quality, professional, customerfocussed maintenance service.
Use technical expertise to ensure that the training needs of staff in the Reactive Maintenance Team are clearly identified on a training matrix.

Budget Related

To ensure that any works undertaken for customers or portfolios outside of the Estates budget are correctly recorded, and recharged, to the relevant responsible budget holder.
To manage and monitor any external contractors procured to assist with items of reactive maintenance.
To authorise overtime and undertake weekly review of timesheets and overtime & expenses claims.

Managerial

Deputise for the Head of Reactive Maintenance including at meetings, committees and user forums etc. as required.
Enhance and develop the DLO team in conjunction with the Head of Reactive Maintenance, improving technical capability.
Work in conjunction with the Head of Reactive Maintenance in the development and review of the maintenance strategy.

Service Delivery

Assist the Head of Reactive Maintenance in the daytoday leadership and operation of the Reactive Maintenance Team.
To ensure that the Reactive Maintenance service is delivered strictly in accordance with the standards described in any relevant Service Level Agreement.
To lead the DLO Managers in the fair allocation of all Reactive & Planned Maintenance tasks within their teams.

Health & Safety Related

Carry out audits of staff and contractors and generate near miss reporting if any concerns. Provide further training or inductions as necessary.
To keep up to date with new legislation and industry good practice, and to make recommendations to the Head of Reactive Maintenance on actions required to comply with new legislation or areas for improvement.
To continuously review and update the risk assessments and safety arrangements for maintenance activities.
To organise or deliver relevant training, including toolbox talks and similar.
To ensure that maintenance/specialist/framework contractors comply with our safety policy and procedures.
Ensure that all machinery, equipment, and plant, used by the DLO team is maintained in a safe condition and meets statutory legislation e.g., LOLER/PUWER.
Ensure that the DLO team have access and use to appropriate Personal Protective Equipment (PPE)
To manage the Maintenance Services vehicle fleet, to ensure that it is safe and fit for purpose.

Skills & Personal Qualities Required
Essential

Significant management experience and proven ability to lead and motivate a team.
Excellent analytical skills including the ability to interrogate data and identify key trends/challenges/opportunities for improved service delivery
Excellent communication skills, with the ability to communicate clearly with indivi