Channel Partner - London, United Kingdom - Shell

Shell

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Role:

Where you fit In

Mobility is not only Shell's largest customer-facing business, serving over 30m customers per day through 500,000 service champions in over 44,000 sites across 70+ countries, but also the #1 Mobility business in the world.

Still, we are on a significant and ambitious growth journey to double the business and thrive through the energy transition.

Achieving our ambitions will mean keeping customers at the heart of our business and treating every interaction as a chance to deliver on our purpose of Making Life's Journeys Better.

We're evolving from 'fuels retailer' to 'mobility retailer'- innovating to meet our customers' changing expectations around convenience, product quality, digitalization and service.

This includes continuing to improve the quality of our current products while expanding our alternative energy mosaic (LNG, hydrogen, EV charging and biofuels).

People make the difference real Mobility is the most customer intimate business in Shell and a front seat to the mobility transition seen from the eyes of customers.

A career in Mobility is fast-paced and dynamic whether you are creating a rewards program for our service champions, developing an award-winning app for our customers, developing a community engagement program or engineering a safe forecourt.

Come join us as we embark on the next phase of our ambition focusing on e-mobility and decarbonization.

What's the role?
Our Partnership and Payment Advisor will work within the loyalty team, reporting to the Loyalty, CRM and Payment Manager.

The Partnership and Payment Lead will be at the forefront of seeking out commercial opportunities with new and existing partnerships and will ensure all of our payment systems are developing in line with new opportunities and developments.

The role would be best suited to an experienced commercial manager who has worked within marketing or loyalty previously.

We are looking for someone with knowledge of payment platforms and with the ability to negotiate and spot a partnership opportunity.

This job is a fantastic opportunity for someone with experience in payment, partnerships and loyalty to make a significant impact on business results nationally.

Responsibilities:

As a Partner & Payment advisor, you will:

Work with existing partners and our third-party agency to maximise the Shell Go+ customer value proposition, through new and exciting tactics. Ensure value is drawn down into the Go+ programme.
Independently seek out new partners to work with Shell Go+ ensuring they fit within the overall Go+ partner strategy and fulfil business case requirements.
Lead partner contract negotiations and works with internal teams to ensure compliance. Also lead subsequent Quarterly Business Reviews to monitor performance.
Work with internal stakeholder and other members of the Payment and Loyalty team to ensure end to end delivery of new partnerships.
Be responsible for the Pay at Pump/Smartpay operation on all sites. Measure and drive performance of this customer value proposition, through marketing activities and partnerships.
Oversee retailer/dealer/supplier reimbursement, acting as a billing liaison when required.
Work with the Operations team to resolve payment issues and monitors payment systems for fraud.
Work with payment providers ensuring payment is at the forefront of development and act as the contact for any issues arising from current payment systems.
Act as a focal point for all payment & voucher systems and for setting up new sites on payment systems.

What we need from you

Minimum requirements:

You will have:

Strong stakeholder engagement skills.
Excellent communication skills including spoken and written English skills. Requires communicating using different methods, in a variety of formats, to people in many countries and excellent negotiation skills
Good understanding of payment systems and providers.
Ability to lead a project and drive change and able to implement new processes hard deadlines.
Excellent attention to detail, be methodical, organized, reliable and dependable
Good interpersonal skills and be a team player

Preferably, you will have:

A degree in Business/economics but also has Marketing experience.
Ability to articulate and communicate complex issues and ideas in a clear and concise manner whilst understanding the perspective and experience of others.
Ability to proactively identify and communicate potential issues with the appropriate teams or stakeholders. Making sure problems raised are followed up and worked on until completion.
This is a role for a person who brings diversity of thought, who is not afraid to speak up.
Resilience when working under pressure, with the ability to prioritise tasks to meet key deadlines.
Good judgement to provide advice, question discrepancies, escalate issues.
Continuous improvement mindset: utilising tools to streamline and automate work t