Customer Relations Administrator - Norwich, United Kingdom - KIKI Health

KIKI Health
KIKI Health
Verified Company
Norwich, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Position:
Customer Relations Administration/Co-Ordinator (Full-Time Position)


Job Overview:


  • KIKI Health is a producer and supplier of vitamins & minerals priding ourselves upon our ethical approach and highquality brand which is 100% natural, sustainable and nonGMO, free from both preservatives and artificial colors.
  • Following a rapid period of success, we are currently recruiting for a Customer Relations Coordinator/General Administrator to join our great team in Aylsham.
  • This is a fantastic opportunity to join a highly successful, rapidly growing and developing business with a significant presence in the marketplace and a highly reputable brand.
  • Hours of Work: 09:00 17:30.
  • Salary: Competitive depending upon experience.
  • Job Types: Fulltime and Parttime options available, Permanent.

Skills must include the following:


  • Outstanding customer service skills.
  • Must be a team player as will be working closely with sales and marketing departments.
  • Ability to work to deadlines and to high standards.
  • Be selfmanaging and organized with the ability to prioritize your workload in a fastpaced environment where professionalism is key.
  • Must be resilient, positive, numerate, analytical and detail oriented in all activities.
  • IT literacy is a must.

Responsibilities:


  • Responding to customer complaints.
  • Escalating problems to the sales/marketing team or other members of the product team.
  • Updating customer information in the company database.
  • Providing information about new and existing products and services.
  • Tracking and processing new orders and refunds.
  • Making sales and processing payments, when necessary.
  • Performing administrative tasks as assigned by the Supervisor.
  • Raising support tickets to enable tracking and resolution of customer requests.
  • Investigating and resolving customer complaints and then closing support tickets.
  • Maintaining a database of customer information.
  • Escalating inquiries to the appropriate team, when necessary.
  • Checking product or service availability.
  • Assisting customers with registration or account creation.
  • Passing customer feedback onto the product or sales team to improve the organizations offerings.
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