Head of Digital Product - Farringdon, United Kingdom - Royal Mail Group

Royal Mail Group

Verified Company

Farringdon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Royal Mail and our evolving journey

With a long and proud history, Royal Mail is one of the most visible and trusted brands in the UK.

We keep people and businesses connected every hour of every day and we're passionate about harnessing technology to deliver the best possible results for our customers.

Our business is thriving by continuously adapting and adopting advanced technology. We reach every delivery point in the UK and have over 30 million customer touch points per day. We have 165,000 employees, 80,000 PDA's and 25,000 end IT users.

We are in an exciting period of transformation with significant growth in parcel & packet volumes and online services and we're focusing on investing in the security, technology, processes, and people that are going to help us continue to achieve great things and grow our business.

We have the UK's largest "Feet on the Street" network of over 85,000 postmen and women and the lowest reported carbon emissions per parcel of any major UK delivery company.

We are committed to providing sustainable services as we deliver against our environmental ambitions. We are investing in technologies such as electric vehicles and drones.

The RMG Commercial team are working to build digital experiences to drive revenue and customer delight across all touchpoints. This is critical to the transformation to a Parcels led Modern Digital business.

To deliver, we need talented, experienced people who can work at pace and scale to join us and help achieve our goals.

Role:
Head of Digital Product

Job Purpose

To build and execute a Product vision, strategy and roadmap for Royal Mail customer facing Digital services.
Managing the product process across requirements, UX research and design, front and backend development, reporting, maintenance, and sourcing.

Key Accountabilities

Define product vision and strategy aligned with our vision for customer experience and commercial growth
Establish and optimise the endtoend Digital Product Development operating system; factoring customer needs and commercial requirements
Establish rigorous roadmap discipline with data driven prioritisation and management
Manage the product process across requirements, UX research and design, sourcing, front end development, reporting optimisation and maintenance.
Lead, inspire and manage a small internal team and agency resource. Build strong relationships with wider Royal Mail technology community responsible for delivering key services
Maximise the efficiency of our product development process so we can iterate fast, respond to user feedback, and be driven by customer needs to develop best in class product.
Build flexible, scalable solutions fit for the future and changing needs of the business, influence backend technology owners and Engineers to build and optimise for future flexibility
Champion the user experience, corporate objectives, flexible systems and agile working with the Engineering teams
Ensure close monitoring of product performance, CSAT, NPS, customer feedback, competitors, market trends, tech innovations, legal developments, and work closely with all relevant stakeholders or partners to identify new opportunities, needs and problems to solve.
Closely manage budget and resourcing inputting into business cases for new product innovations

Key Dimensions

Managing a small internal team and key agency relationships
Building investment cases and annual budget planning
Interfacing with key stakeholders across Commercial, Technology, Customer Service and Legal to help deliver growth targets
Negotiating with Technology resource owners for backend development work, managing internal budget allowances to fund development
Designing a Product Roadmap process, taking requirements from key areas in the business to translate into feature enhancements on web and app
Managing senior stakeholder interactions (up to CEO level) to understand requirements, manage requests and update on progress
Track, deliver and report on key digital performance metrics on the CEO Strategic Scorecard

Key Skills and Experience

Around 5+ years of Product Management experience managing both internal and external teams
Experience in leading the App product development process
Prior experience in maintaining a fair and rigorous Product development process in a large or complex business managing multiple stakeholders
Strong technical knowledge of both front and back end technologies
Prior experience with Drupal and Xamarin preferred
The ability to speak to both technical experts and business specialists clearly and with impact
Articulate with exceptional presentation and influencing skills
Expert at clearly defining requirements and managing the scoping process
Experience in building compelling business cases and estimates
A fair, honest and open outlook, welcoming opinion and diversity
An empowering, caring approach to line management wi