Helpdesk Administrator - Edinburgh, United Kingdom - ISS Facility Services

ISS Facility Services

Verified Company

Edinburgh, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Contract Support / Coordinator

Contract:
Banking

Location:
Midlothian

Hours of work: 40

Contract Type:
Permanent

As the Helpdesk Administrator, you will be a valuable member of ISS Facility Services, contributing to one of our esteemed contracts.

The central helpdesk is a critical hub for providing diverse solutions to the client, encompassing reactive maintenance, planned preventative maintenance, as well as diligent cost and budget tracking.

Your role plays an integral part in maintaining effective communication, managing operations, and ensuring that the client's needs are met efficiently and within the specified financial parameters.

Key Responsibilities

Ensure all supplychain jobs are processed in line with the agreed SLAs and priority response times.
Feedback information or any issues that may affect the contract performance or cause client dissatisfaction
To update the CAFM system with latest status and comments relating to jobs issued to the supply chain
Ensure the customer is kept aware of the progress of a job and any reasons for delay relating to the supply chain
Encourage customer feedback and promote a feeling of involvement by maintaining contact with the customer and carrying out customer service feedback questionnaires.
Respond in a professional and courteous manner to every customer, recording all requests for service to accurately reflect correct priority for work based on health, safety, business criticality and customer expectation
Administer the CAFM system, ensuring information is correct and kept up to date.
Quality check jobs are closed off in a timely manner to the correct standard through liaising with sitebased colleagues.
Maintain awareness and contribute to the achievement of KPI and quality standards.

Professional and Personal Competencies/Qualifications

General admin
Contract Support, Word, Excel, PowerPoint

- implement good processes regarding storage of information (timesheets, annual leave, sick leave, quotes, purchase orders, consumable spend etc)

To be a central point of contact for all suppliers
To coordinate subcontracted works and ensure works are correctly allocated to the best displaced supplier
To liaise with suppliers, instructing works and acting as a first point of response
To raise and issue Purchase Orders

The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.

ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team on

Job Types:
Full-time, Permanent

Benefits: