Weekend Digital Enquiry Executive - Sheffield, United Kingdom - JCT600

JCT600

Verified Company

Sheffield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Weekend Digital Enquiry Executive

Job summary:

It is our ambition to make JCT600 the best place to work. This is a fantastic opportunity to take the next step of your career with a business that is focussed on you and your training and development, whilst offering you a flexible, supportive, and fun working environment in which you can thrive

This is a weekend position covering 13 hours across Saturday and Sunday.

Key Responsibilities will include:

Creating outstanding customer confidence in the service offered by JCT600 Ltd by ensuring a professional performance and exceptional commitment to customer care.
Ensuring the highest standard of courtesy and integrity when interacting with customers.
Receiving customer enquiries by telephone and successfully convert these into firm bookings.
Supporting the market area in ensuring that all standards and processes are adhered to in line with franchise contract arrangements

Qualifications:

A customer centric approach; always striving to deliver service above customer expectations, and the ability to create and develop a culture of continuous improvement.
The ability to communicate clearly and unambiguously with customers, members of the public and other staff members, and to record all such interaction accurately.
The ability to calm and manage customers in an effective manner.
Ability to sell incremental products and assess further sales opportunities.
Competency in numeracy and literacy.
Impeccable standards of personal presentation.

Why join JCT600 and what is in it for you?
As part of our ambition to be best place to work, we offer:

Highly competitive salary dependent upon experience.
26 days annual leave, increasing to 28 days at 5 years' service and 30 days at 10 years' service (from 1st July 2022) plus bank holidays.
Flexible and hybrid working policies.
26 weeks paid maternity leave and 4 weeks paid paternity leave.
A range of training and leadership development programmes.
Colleague referral scheme worth up to £1000 per referral.
Preferential Service Rates (This includes family and friends)
Long service reward and Loyalty incentives.

Read more about our Employee Benefits - JCT600

Our Ambition:

At JCT600 we don't want to be the biggest, we just want to be the best. For our colleagues, this means being the best we can be - every day, every week, every month.

As a family business, with over 75 years of experience, we go all out to deliver the best customer experience and we do the same for our colleagueswe're proud to be trusted with our team's careers and our experience means we know the best ways to help you succeed, no matter what success looks like for you.

We think it's crucial that everyone knows what's expected and is trusted to deliver it, we believe everyone's voice matters, and when you bring your values to the table, it makes us stronger.

We love to embrace our differences - JCT600 is our home from home.

Together, we aim to be the best every day, creating an experience that sets us apart.

In an industry that's always changing, we're always pushing ourselves to be better and celebrate each person's journey along the way.

When you join JCT600, you don't just join a business, you become part of the JCT600 family - you're always a name, never a number.