Education Services Specialist - London, United Kingdom - BigCommerce

BigCommerce

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

BigCommerce's mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises.

We focus on being the best ecommerce platform so our customers can focus on what matters most:
growing their businesses.

We are equally passionate about growing our employee's careers and providing them an incredible experience as we rapidly expand across the globe.

We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

Summary
BigCommerce is disrupting the ecommerce industry as the SaaS leader for fast-growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

What You'll Do

Instruct our highest valued merchants on all aspects of the BigCommerce platform; including customized and third party solutions
Establish and maintain excellent working relationships with all key stakeholders including account executives, solutions architects, account managers and implementation project managers to provide a seamless transition into prelaunch training sessions
Work with external stakeholders including client partners, project managers, developers, technical partners and executives in Enterprise organizations
Conduct detailed scoping calls with merchants to understand their business objectives and functional requirements in order to provide expert recommendations for their personalized training needs
Collaborate with external and internal stakeholders before, during and after learning sessions to ensure seamless communication, managing the scheduling and administration of the training
Managing training action plans with enterprise merchants, agency partners, Professional Services, and sales before, during, and after learning sessions
Develop and maintain a thorough understanding of the BigCommerce platform features, third party ecosystem, as well as benefits and differentiators
Continuously discover and implement new learning techniques and industry best practices to maximize efficiency and drive learning through engaging, instructive, and professional training.
Handle other supervisory and reporting tasks as assigned
Fluent Italian Speaker Highly Preferred

Who You Are

35 years combined experience in SaaS platforms; ideally with a focus in one or more of the following areas: product training and software development (strongly preferred), customer service, content creation, or instructional design
Bachelor's degree in Education, Instructional Design and Technology, Computer Science, Information Systems, or a related discipline preferred. An equivalent combination of education and work experience may be taken into consideration in lieu of a degree.
Firm understanding of the ecommerce ecosystem and the associated partners and players within
Passion for creating and delivering training content that utilizes cuttingedge adult learning theory methodologies and best practices
Exceptional verbal and written communication skills, particularly with regard to accuracy, timeliness, persuasiveness, collaboration across a global, matrixed organizations, and adapting and scaling training initiatives to large groups across multiple locations
Confidence and courage to work with all internal and external stakeholders; from C-Suite to individual contributor
Excellent organizational skills (i.e. particularly with regard to managing your projects and time independently in ambiguous and/or rapidly changing environments)
Ability to work independently and use criticalthinking skills to develop solutions and make sound decisions
Ability to work with and coordinate demands from multiple internal stakeholders in a fastpaced, dynamic environment
Willingness to travel (50%)
Globally

Diversity, Equity & Inclusion at BigCommerce
Our employees make the difference.

At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community.

We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment.

If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.