Account Handler - Needham Market, United Kingdom - Glowcroft Ltd

Description

4.5 day working week

8am to 5pm pm Monday to Thursday, 8am to 1pm Friday

This is a great opportunity to join the Customer Success team of a busy contract packing company based in Needham Market, Suffolk, working for a variety of business sectors.

Objective of role:

You will be responsible in aiding the successful delivery of a highly responsive communication to individual customers through being a team player, using your own initiative and offering excellent customer service.

Customer Success

• Provide a professional customer focussed service, and the ability to go the extra mile for all our customers to ensure high levels of customer satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the correct processes and methods within the department
• Proactively promote the company's range of products to the existing customer base, with additional training as required
• Attending client meetings when necessary to help build relationships

Administration

• Updating computer based systems efficiently and accurately
• Responsible for creating new product codes and obtaining any missing information to create production paperwork, including the job specification, for jobs as required.
• To administer documents related to compliance
• Ordering component parts for jobs
• Booking in deliveries and arranging transport effectively and on time
• Working closely with production team on delays to ensure accurate information is received to be communicated to customers (i.e. any delays) to ensure dispatch deadlines are achieved
• Liaising with customer and suppliers to ensure a timely delivery of components for upcoming packing slots.
• Assisting the Compliance Manager with customer complaints, providing the appropriate information to allow them to follow up with the customer within agreed timelines to ensure a resolution
• Liaise with other departments to ensure customer satisfaction remains a priority

Job Types:
Full-time, Permanent


Salary:
From £23,500.00 per year


Benefits:

• Company pension
• Free parking
• Onsite parking

Schedule:

• Monday to Friday
• No weekends

COVID-19 considerations:
Yes we have a COVID 19 Risk Assessment in place


Work Location:
One location

Application deadline: 08/03/2023

Reference ID:
Account Handler (Customer Success)