Wedding and Events Coordinator - Weston-super-Mare, United Kingdom - Grand Pier Limited

Grand Pier Limited

Verified Company

Weston-super-Mare, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

JOB PURPOSE:

The Grand Pier specialises in tailor made events for all budgets in event spaces holding as few as 10 persons, up to concerts for over 2000 persons.

Each client is given exceptional service so that their experience is good enough for them to return and refer other to our business.

Sell the events space and always aim to meet customer needs and exceed customer expectations

- manage the day to day sales priorities, adhering to timelines and agreed Service Level Agreements (such as response times) and taking responsibility for delivering required reports, results and figures on a weekly basis to the Head of Department.
- consistently ensure the highest standards of service are followed to ensure the client has a great experience from the start of the process to the end of the process
- ensure all sales administration is accomplished effectively & accurately using our platform so that a seamless handover is provided to the operations team who will deliver the event

ACCOUNTABILITIES:

Attend **weekly meetings and share all up to date and accurate information with the operations and facilities teams

- conduct customer show rounds to maintain and develop relationships with key clients

Support with the delivery and coordination of weddings & events as required and rostered

- provide outstanding customer service

Process enquiries & proposals, providing best value options to customers while maximising sales opportunities, within agreed response times
Regular proactive sales techniques including outbound telesales
Contribute ideas for the Sales and Marketing plan
Meet required deadlines for requests for proposal
Followup enquiries & proposals within agreed timescales and customer preferred method, arrange customer site inspections where applicable in order to close sale
Participate in sales promotions and applicable familiarisation trips
Be aware of competitor activities & industry trends
Organise and manage weekly sheets meeting with relevant teams
Collate and distribute Event Orders on a daily and weekly business
Ensure all event sheets in circulation are the most current version including
Provide direct liaison with customer and suppliers ensuring clear communications of each party's needs and expectations
Maintain accurate records of enquiry source and report and communicate new business leads when required
Record accurately all customer profile and booking information making full use of the appropriate systems
Demonstrate best working practices in all duties and comply with company manual

THE PERSON:

Excellent communication and interpersonal skills
Keen eye for attention detail
Builds good working relationships with all stakeholders and delivers a service that exceeds expectations. Relationships are characterised by a high level of acceptance, cooperation and mutual respect
Responds quickly to changing circumstances by being flexible. To not only accept change but to seek it out. Value different perspectives and ideas
Adheres to a strong set of moral, ethical and professional principles which shows soundness of personal character, honesty and truthfulness. Takes personal responsibility and accountability
A real "people" person, with rounded leadership and planning skills, with a capacity to grow and develop into new areas of expertise as required
Well versed in clarifying client and customer requirements
Ability to work to deadlines
Keeps abreast of market trends and competitor performance.
Strong working knowledge of Microsoft (training will be provided for our events platform)
Develop strong working relationships
Previous sales experience in a wedding and/or based environment is desirable but not essential