Process Administrator/customer Service - Edinburgh, United Kingdom - Berry Recruitment

Berry Recruitment

Verified Company

Edinburgh, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Berry Recruitment is currently looking to recruit enthusiastic individuals with a 'can do' attitude for our client based in Edinburgh.

Full time, Monday to Friday 09:00 to 17:30

As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience.

Roles are initially for a six-month period, with the option to move on to a fixed-term contract.

If you are a good communicator, with great interpersonal skills who excels at problem solving, this "Great Place to Work" organisation would love to hear from you

Key Responsibilities

Answer incoming and making outbound calls
Answer webchat queries
Management and resolve customer queries
Booking appointments & additional services for customers
Document all call information according to standard operating procedures
Follow up customer calls where necessary
Other duties as assigned
To schedule and prioritise allocated work on a daily basis.
Distribute information and when required, work to the other team members or groups.
Maintain and update information held on a data base
Support line management on any additional admin when required.
Maintain records for audit purposes.
Ensure deadlines are met.

Essential Skills

Call centre experience preferred
Knowledge of customer service practices and principles
Excellent data entry and typing skills

- listening, verbal, and written communication skills

Ability to handle stressful situation appropriately
Attention to detail in record keeping
Delivers a high quality customer service in a professional manner, creating trust and confidence
Excellent communicator
Effective team player, who constantly displays commitment and flexibility;
Accurate and timely delivery of tasks
Excellent organisational skills