Client Document Executive Evening Supervisor - London, United Kingdom - Charles Russell Speechlys

Charles Russell Speechlys

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location

London

Category

Contract type

Permanent - Full Time

Salary

Competitive

Working hours

Full Time - 5pm until 1am

Client Document Executive Evening Supervisor - Fully Remote 5pm - 1am:

The role of Client Document Executive Evening Supervisor is to provide Partners and fee earners with an accurate, professional and efficient document production service, while being responsible for the supervision, performance management, and quality of output (along with the Client Document Executive Lead) of the evening shift team.

The Client Document Executives will take an active interest in the workload and requirements of each area of the Firm and will provide flexible services to ensure deadlines are consistently met.

This is a full-time, fully remote, evening shift role.

Roles and Responsibilities

Ensure appropriate supervision of direct team with a focus on service delivery and excellence.
Direct and effective management, communication, client engagement and administration of all staff for whom responsible
Manage resourcing levels to ensure most effective use of the team
Ensure absence and timekeeping is managed effectively working alongside the Client Document Executive Lead
Monitor the team's performance to ensure competency levels are met and new skills acquired
Provide feedback to Client Document Executive Lead and participate in annual performance appraisals for staff within direct area of responsibility
Comply with all relevant legal and regulatory obligations including the Solicitors Regulation Authority (SRA) Standards and Regulations, and Principles.

Document Production:

Create and amend PowerPoint/Visio/Jigsaw presentations, organisational charts, Excel spreadsheets and graphs
Create, amend, compress, redact and convert pdf documents, bundles, binders and fillable forms
Create marketing documentation such as team sheets, seminar slides and pitches
Ensure documents are formatted in the Firm's branding and house style and in line with existing systems and procedures
Proof read and review documents to ensure accuracy and consistency in adhering to the Firm's house style
Use available systems and processes to ensure work is prioritised and completed effectively
Ensure documents are produced within the required timescales and to the highest standards
Liaise with Partners, fee earners and the team as appropriate in relation to document production
Build solid relationships with, and provide regular updates to service users on the progress of tasks
Support and help Partners, fee earners and other team members by sharing system and best practice knowledge, ensuring continuous skills development

Other duties and responsibilities:

Assist other members of the team, both proactively and at the request of the Client Document Executive Lead where appropriate
Work effectively with other legal and Business Resource teams as required
Any other duties as reasonably requested by the Partners, fee earners, Client Document Executive Lead, or the Head of Internal Client Services

Person Specification

Experience of using BigHand would be advantageous
Excellent communication and team skills
Excellent attention to detail
Flexible and dependable
Able to and demonstrate use of initiative
Ability to take ownership and responsibility for own work
Able to remain calm under pressure and work to tight deadlines
Conscientious, approachable and enthusiastic
A desire to enhance the skills of self and others
A strong focus on ensuring the highest levels of service standards are delivered and maintained
Ability to quickly build confidence, respect and trust with others
Accurate typing speed of at least 60 words per minute
Advanced knowledge of Microsoft Word, Outlook, Excel, PowerPoint, research tools and other systems implemented by the Firm, with an ability to pick up new technological skills through training, both on the job and through specific sessions.
Ability to clean document formatting and reformat in the Firm's house style
Ability to repair documents independently or with support from IT

Competencies