Course Administrator - Loughborough, United Kingdom - Swim England

Swim England
Swim England
Verified Company
Loughborough, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
This is an exciting opportunity working within the Institute of Swimming as part of a busy Operations team.

You will be responsible for providing excellent customer service, ensuring accurate and timely administration support in all aspects of the learner, tutor and customer experience, in line with the Institute of Swimming customer service standards.


Reporting to the Administration and Operations Leader, you will be responsible for**:

  • Inputting data on all of the Institute of Swimming systems, following the standard operating procedures, to ensure that systems are accurate and up to date.
  • Following finance processes, including but not limited to: system vouchers, purchase orders, transfers and cancellations.
  • Advise and guide customers on the use of the online booking system ensuring customer satisfaction.
To find out more about the role, download the full Job Description and Person Specification document.


About You:


  • Proven experience of providing excellent customer service to a variety of stakeholders and establishing relationships.
  • Comprehensive IT skills including a thorough knowledge of Microsoft packages.
  • Proven ability to act on own initiative and to work as part of a team.


So if you feel you have the suitable skills and attributes for this position then we would like to hear from you.


Swim England is also committed to safeguarding and promoting the welfare of children and young people and expects all employees and volunteers to share this commitment.


Interviews to take place in person at our SportPark office in Loughborough on Thursday 11th April 2024.

No Agencies Please

About Us:


The Institute of Swimming work in conjunction with Swim England as a subsidiary, and exist for the good of the sport; developing the best aquatic professionals is our priority.

We are the largest provider of Swim England qualifications and aquatics courses and we train over 60 per cent of all swimming teachers in the UK.


Find out more about what it's like to work with us and the Swim England family here and download a summary of our employee benefits here.

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