Sell Side Production Support, Enterprise Services - London, United Kingdom - Bloomberg

Bloomberg

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This is an exciting opportunity to grow your career in the financial and technical services industry.

In capital markets, buy side and sell side professionals strive to achieve automation across multiple asset classes by building and supporting secure connections to Bloomberg.

Our Enterprise Technology Services (ETEC) team is responsible for ensuring connectivity stability and reliability of virtually all Bloomberg Enterprise products.

Financial firms rely on dozens of critical systems to develop and execute strategies, evaluate risk, supervise P&L, run sales and trading, and handle settlement.

The constant challenge is the complexity of integrating these systems so that data moves correctly across the enterprise, at higher speeds and lower costs.

Building solutions in-house can take a large team and a larger investment. Integrators and consultants may not understand a firm's business model or data.

That's where we come in.

Within Enterprise Technology, we help firms handle that complexity. Providing common tools, services, and expertise, we enable firms to simplify technology management. This ultimately drives lower total cost of ownership, faster time to market and improved transparency.

With our record of accomplishment in delivering hosted solutions and our understanding of Capital Markets, we believe we are uniquely positioned to help clients with integration challenges.

What's the role?

Additionally, you will help to drive the direction of our products by collaborating closely with Business Managers, Product Managers and Engineers based on client feedback.

Who you are:
You come to work with a purpose, passionate about technology and offering our clients an excellent experience.

Someone that is naturally curious, a strong problem solver and is willing to tackle new challenges and thrives with change.

You'll be strategically focused on the overall customer experience as well as developing a strong relationship with them, from handling production support issues through to proactive engagements with existing clients.

We encourage you to challenge the status quo and support your colleagues to innovate, learn and deliver the best service possible.

We'll trust you to:

Provide an outstanding level of production support to our client base
Demonstrate proactivity and ownership of client reported issues and projects
Analyse and tackle issues related to our enterprise product suite and examine their root cause and offer a solution in a timely manner, working directly with customers and internal partners across functions
Work closely with our clients and our internal product, tradedesk, and engineering groups to facilitate speedy resolution to issues
Tailor your communication according to the client audience for both technical and nontechnical users, including objection handling
Communicate optimally in written correspondence with our customers and business partners
Examine root cause statistics for trends in production issues, partnering with clients to ensure preventative measures are implemented following standard methodologies
Understand and communicate technology roadmaps to clients so there is both transparency and alignment between our organizationsYou'll need to have:
Demonstrable understanding of Message Protocols, with a focus on MQ
An understanding of the financial markets, and financial asset classes / products
Ability to remain calm under pressure, work with a sense of urgency, multitask, and optimally prioritise work within a dynamic changing environment utilising ITIL best practices
Demonstrated history of solving sophisticated problems with a keen eye for detail and strong analytical attitude
Interest and aptitude in technology with a basic understanding of connectivity and automation
A positive attitude, focusing on collaboration as well as superb communication and presentation skills when working in a teamWe'd love to see:
Demonstrable understanding of Message Protocols including: FIX and UNIX/Linux operating commands
Exposure to programming / scripting languages or with SQL or transactional databases
A Computer Science or Technology related degree or equivalent work experience
Familiarity with networks and connectivity troubleshooting (LAN/WAN, TCP/IP)

Bloomberg is an equal opportunity employer and we value diversity at our company.

We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.