Customer Services Coordinator - Bristol, United Kingdom - Vistry Group PLC

Vistry Group PLC
Vistry Group PLC
Verified Company
Bristol, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Role Overview:

In a Nutshell


We have a great opportunity for a Customer Services Coordinator to join our team within Countryside Partnerships West, at our Bristol office.

As our Customer Services Coordinator you will have a proven track record in providing outstanding customer service within a 5 star construction / housing environment.

A strong customer care background is required along with flexible working hours.

We are pleased to say, this role can accommodate agile working arrangements.


Let's cut to the chase, what's in it for you

  • Competitive basic salary and annual bonus
  • Agile working arrangements possible for this role
  • 28 days annual leave plus bank holidays, and the option to buy up to 5 days per annum
  • Private Healthcare
  • Company contributory pension scheme
  • Life assurance 4 x your annual salary
  • Sharesave scheme
  • Cycle to work scheme up to £3000
  • Support with a professional membership
  • Denplan, GymFlex and many more

In return, what we would like from you

  • Behave in line with our company values
  • Integrity, Caring and Quality
  • Customer Services experience in the following sectors:
  • Social/affordable Housing sites
  • Private Spec Housing
  • Partner Delivery Schemes
  • Experience of Customer Care functions within a major construction or house building company.
  • Track record of achieving & sustaining high customer satisfaction results.
  • Able to work within a pressurised environment.
  • Familiar with developing and monitoring Customer Care defect management software.
  • Construction related health, safety & environmental knowledge.
  • Knowledge of NHBC and other warranty provider requirements.
  • Experience of working with private housing sales teams.
  • Computer literate.
  • Good time management with ability to multi task.
  • Professional aptitude and appearance at all times.
  • Ability to make decisions within authority.
  • Able to work as a team member.
  • Strives for continuous improvement for the benefit of the company.
  • Driven to achieve customer satisfaction.
  • Experienced in analysing problems and delivering solutions.
  • Communicates clearly with confidence at all levels.
  • Ability to investigate queries and gather relevant information

More about the Customer Services Coordinator role

  • Coordination of the Customer Care Department Team and its function within Countryside Partnerships West.
  • Develop and implement Customer Services IT systems to control and monitor defects management processes.
  • Develop & provide timely and accurate analysis of Department performance KPIs.
  • Maintain 'The Customer Services Journey' strategy within Countryside Partnerships West ensuring the business is fully compliant with its requirements.
  • Implementation and management of Coins/Keys Customer Services software within the Business Unit.
  • Provide analysis of defects by type, trade, material &/or subcontractor.
  • Ensure compliance with the Vistry Partnerships, Safety & Sustainability Standards always.
  • Liaison with Customers and Clients to resolve post completion matters, drawing them all to a satisfactory
  • Liaise with Build Teams & Sales Teams to facilitate a seamless transition during the completion stages,
- handover and defects liability period.

  • Ensure Customers and Clients are clearly advised on our Customer Care contacts, responsibilities & procedures before they take possession of their home or building.
  • Ensure the Customer Care Department react to defect call outs within set timescales and wherever possible strive to provide an enhanced service, demonstrating high consideration to VPW Client/Customer commitment.
  • Ensure resources are in place to provide 24 hour defect management at all times.
  • Assist with tender processes when required.
  • Provide Customer Satisfaction and improve external survey results.
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