Client Executive - London, United Kingdom - Kaboodle

Kaboodle
Kaboodle
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Kaboodle is a multidimensional booking platform that unifies ticketing, travel and accommodation to enable promoters and event organisers around the world to create world-class events.

We work with some of the best festivals, venues and events on the planet. Our partners include Boomtown, Drumsheds, Snowbombing, Lost Village and many more.

We come from a festival background, so our thorough understanding of the needs of promoters helped us to create a flexible, whitelabel, solution that maximises our Partners' profits and provides a frictionless guest experience from purchase to event entry.

We are not just a plug-in or add-on, we are their complete solution.

We are
ambitious and
curious. We strive for
openness and
honest communication. We put our
Partners' brand first. We are
flexible and
adaptable. We work
collaboratively with everyone. We are built on
frictionless technology. We were
there from the beginning. We aim to
simplify and
unify.

Who are you:


You will ideally have a background working in ticketing, for example for a ticket agent or a promoter, and a passion for live music.

The main focus of the role will be to support our Venues team and be another contact for our clients, alongside regular work on-site at our clients London venues.

Being a self-starter and having great attention to detail is a must.


You Will:


  • Working under the direction of the Venues Ticketing Manager to deliver all aspects of the role
  • Working with both new and experienced promoters, set up the ticketing for their events and advising of best practice
  • Manage all on sales through the venue's ticketing system and ensure allocations are managed with other agents and promoters
  • Ensure all sales streams are operationally efficient, ensuring potential ticket sales are maximised
  • Ensure all ticket sales go through vetted, preagreed outlets
  • Actively push all sales through the venue's ticketing system and promote its use to promoters and clients
  • Run the Box Office on event nights
  • Work closely with Event Managers and Operations Manager on event nights to ensure the smooth running of events in regards to Front of House operation
  • Cash up and complete reconciliation and reporting of onsite ticket sales
  • Adhere to the Venues Health and Safety procedures which ensure a safe environment for all everyone
  • Inform the venue management team of any Health and Safety issues which arise
  • Keep fully uptodate with building evacuation procedures and, in the event of an emergency, provide support to the Operations Team
  • Undertake any other duties as agreed with the Box Office Manager, as is appropriate to the role

What we're looking for:


  • Proven box office experience or experience in a client facing role at a ticket agent
  • Awareness of the main players in the event ticketing business
  • Knowledge of the latest technologies in ticketing
  • Excellent communication skills
  • Effective administration, time management and organisational skills
  • Flexible (varied working hours in the office and onsite, including regular weekends)
  • Positive 'can do' attitude, initiative, drive and enthusiasm
  • Team player who enjoys working in a high achieving environment
  • A commitment to delivering the best
  • Computer literate with strong skills on all MS packages (particularly Excel)
  • The ability to work calmly under pressure
  • Ability to multitask, prioritize, and manage time effectively
  • Proven track record of working to deadlines
  • Excellent communication skills
, both written and verbal

  • Active listener, naturally empathetic and with common sense
The salary range for this role is £22,400-£27,000 per annum


We offer flexible working from office and home with at least 3 days (in season October - Dec and Feb-May) / 2 days (off-season) working in one of our offices, alongside on-site responsibilities.


Our Benefits
25 days annual leave, increasing to 26 days after 2 years service and 27 days after 3 years service

Health Shield Cash Plan (Level 2)

‍ Cycle-to-work scheme

Guestlist for shows & festivals

Penfold Pension - 3% at enrolment, increasing to 4% after 2 years and 5% after 3 years

Critical Illness Cover

Group Life Cover (Death in Service)

Personal Development Budget

£20 Monthly wellbeing allowance
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