Customer Service Administrator - Caerphilly, United Kingdom - Link Financial Outsourcing

Link Financial Outsourcing
Link Financial Outsourcing
Verified Company
Caerphilly, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Company Overview
Link Financial is one of Europe's most trusted outsourced servicers and purchasers of consumer and business loans.

For over 22 years, our scale, professionalism, and expertise has made Link Financial the partner of choice for many of the world's leading banks and providers of credit which is why we are one of the top names in our industry.


Our operation spans eleven European offices employing 850 people and managing 4.5 million customer accounts and we are passionate and committed to providing high quality service for our customers.

We are always looking for great people to join our team and help us to continue providing positive outcomes for our customers.


About You


We are delighted to offer this exciting opportunity for a dedicated, enthusiastic individual to join the servicing team in personal lending and are looking for someone who is looking for a new challenge.


You will work across several portfolios including a new portfolio of personal loan accounts offering opportunities to learn new products and skills.


As an Account Servicing Officer, you will work with our customers both electronically and verbally in a courteous, friendly, and professional manner with exceptional communication and customer service skills.

You will be able to work well in a small team and able to meet client SLA's and customer expectations.


Job Role
Duties and responsibilities will include.

  • Dealing with customer enquiries & providing them with the information, documentation, service outcomes and support that they need and assist with managing their account.
  • Ensure service loan agreements are managed in accordance with their terms and conditions and adhering to all of the portfolio specific processes and client SLA's to ensure expectations are met.
  • Utilising systems and desktop tools to validate company and guarantor information, agree the correct course of action for customer and Link and to maintain trackers that accurately reflect the correct account status.

Work Experience and Qualifications

  • Experience working within a call centre environment and/or administrative role
  • Experience in/understanding of LDMS
  • Proficiency with Microsoft Excel, Word, and Outlook
  • An understanding of TCF principles
  • Excellent communication skills, written and verbal
  • Good numeracy and problemsolving skills

Role Package
We provide a range of benefits that are designed to support our employees across their health, finances, and lifestyle.

Some of our benefits are listed below:

  • Your hours of work are 37.5hours per week, Mon-Fri 8:30am 5:00pm but dependent on the business needs it may vary
  • Some out of hour's work will be required
  • Salary £20,250 per annum
  • Role is in our Caerphilly office
  • 25 days holiday +bank holiday's + a Birthday Day off
  • Discretionary annual performance bonus scheme
  • Purchase additional holiday scheme
  • Pension Scheme
  • Employee Assistance Programme for you and your family, including virtual GP service, counselling, get fit programmes and more
  • Life assurance (4 x annual salary)
  • Season Ticket Travel Loans
  • Enhanced Maternity and adoption pay
  • Voluntary employee benefits such as Dental and Health Plans, Gym Discounts, Restaurant Discounts, Will writing services and more
  • Discounts and cashback on thousands of retailers
  • Friendly, relaxed atmosphere with modern facilities and free tea and coffee
  • Onsite parking
  • We arrange a lot of social events during the year, regularly fundraise for our chosen charities, and have recognition schemes in place that reward our employees for being great team members.
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