Sales Advisor - Stansted, United Kingdom - Lagardère Travel Retail (UK & IRE)

Lagardère Travel Retail (UK & IRE)
Lagardère Travel Retail (UK & IRE)
Verified Company
Stansted, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

_Do you love the buzz of the airport? Enjoy working in a dynamic retail environment, where no two days are the same? If so, we have just the opportunity for you _


This role is for our Discover London store situated in the departure lounge of London Stansted Airport; we are currently looking for an energetic, enthusiastic person to join our team, someone with a passion for excellence, teamwork and world class customer service.


Job purpose:


Outstanding service is the heart of our business, and our aim is for customers who enter our stores, be greeted by a friendly team of Sales Advisors, who can offer expert help and advice.

As a Sales Advisor you will be involved in all aspects of our busy store, delivering first class customer service on the sales floor and till point.


Hours:
Full-time: 37.5 hours across 5 days _OR _part-time 30 hours per week across 4 days / 22.5 hours per week across 3 days


Benefits:
Benenden Health, Retail Trust, life insurance, on-site parking, store discounts and uniform


Key responsibilities:


100% Customer Focus

  • Greeting customers with a friendly smile
  • Helping customers with product selection
  • Offering additional link sales
  • Ensuring all customers receive excellent customer service everytime
  • End to end customer service including till operations

Stock Management

  • Ensuring the store is fully replenished
  • Goods receiving duties
  • Stocktaking and inventory compliance
  • Merchandising & pricing

Housekeeping / Health & Safety

  • Keeping the store well presented at all time
  • Ensure the safe usage of all the cleaning materials
  • Ensuring store and stock rooms are kept tidy in line with H&S
  • Reporting any potential hazards on the shop floor or stock room to the manager/supervisors

Security

  • Ensuring security of stock on shop floor and compliance of till inventory
  • Responsible for the shop floor security when on shift
  • Awareness of potential security risks out with store and part of the greater airport community

Person Specification:


  • Good Communication skills (both verbal & written)
  • Adaptability to the changing environment
  • Ability to work in a team and individually
  • Ability to work well under pressure
  • Excellent Interpersonal skills
  • Ability to provide professional standard of services
  • Reliable in attendance and time keeping
  • Selfmotivated

Discover London:

A unique souvenir store concept that recreates a sense of the local culture within each outlet.

Discover offers travellers an experiential playground, with a strong sense of place and a well thought customer shopping experience, where they can find authentic, high quality and affordable gifts and souvenirs.

Discover is able to establish a familiar shopping experience throughout the world, while simultaneously creating a strong sense of place in each store location.


This delicate balance between brand familiarity and local individuality is achieved by Discover's uniquely flexible brand design and architecture that can be adapted to local environments while still embodying Lagardère Travel Retail deep understanding of souvenir store purchase dynamics.


Our company:


One of the two divisions of the Lagardère group, Lagardère Travel Retail is a pioneering global leader in the travel retail industry and the only operator to have established a comprehensive and world-recognised leadership across multiple business activities.


Cumulating more than 170 years of experience in travel retail since the opening of the first bookstore in 1852 at Paris Gare de Lyon, we deliver new experiences for travellers every day.

Operating over 5,000 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide, we generated €5.2bn sales in 2022.


Since 2004 after the initial opening of its first duty free store in Belfast International Airport they rapidly expanded throughout the UK & Ireland and now operate 30 stores across 8 airports and 8 ferries.


Accessing the airport:


A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge.

This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.

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