Apprenticeship Trainer - Slough, United Kingdom - Get Staffed Online Recruitment Limited

Get Staffed Online Recruitment Limited

Verified Company

Slough, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Apprenticeship Trainer / Coach - Customer Service & Business Admin

Our client is looking for a high-quality, engaging, supportive Apprenticeship Trainer in the areas of Customer Service and Business Administration.

You will need to have:

Indepth experience in a customer service environment
Knowledge of equal opportunities and diversity
Know how to lead and motivate staff in a customer service environment
Excellent leadership skills
Proven negotiation, mentoring, and coaching skills
Good selfmanagement and time management skills, allowing minimum supervision
The ability to identify coaching needs and performance assessments, rolling out points of action to address any issues

Your duties will include, but not be limited to:

Be actively involved in and support the recruitment, sign-up, induction and initial assessment of learners
When necessary, collaborate closely with recruiters to support apprentice interviews
Conduct timely first visits within 10 working days of induction
Conduct bimonthly Progress reviews
Conduct monthly touch point with learners in form of coaching and or training sessions. This can be group work or 121s
100% completion of progress reviews
Engage with line managers
Cancelled sessions must be rearranged however, progress review must still be completed and shared even in the event of cancellation, as a record of milestones covered and tasks to be completed
Timely completion and issue of Progress Review