Head of Patient Access and Co-ordination - Leicester, United Kingdom - University Hospitals of Leicester NHS Trust

University Hospitals of Leicester NHS Trust

Verified Company

Leicester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are firmly committed to being the best possible provider of healthcare and place to work in the NHS and we have an exciting opportunity to our Head of Patient Access and Coordination lead.

As a key member of the senior leadership team, the Head of Patient Access and Co-ordination will lead a team responsible for working with partners across other NHS providers and the Independent Sector to deliver shorter waiting times for patients.

This post will be crucial for supporting the recovery of elective care post pandemic.

We have experienced challenges in meeting RTT/52 Weeks and DMO1 targets for some time, driven both by rising demand for our services, but also by competing pressures and the need to improve our clinical pathways and administrative processes.

However, we also aspire to provide a high quality, effective pathway at every stage of the elective journey and look beyond access targets to ensure that our pathway is truly sustainable.

The Head of Patient Access and Co-ordination will be responsible for the development and maintaining close relationships with our key partners, facilitating mutual aid and effectively using capacity within the Independent Sector.

The postholder will also be involved in and lead certain key projects to support elective recovery, such as specific challenged pathway reviews, capacity utilisation and productivity in outpatients, additional theatre and diagnostic capacity.

The role has five main delivery themes:

Improvement Design and Delivery: lead design, business case development and alignment/linkages to other transformational work of Elective care improvement.
Project and Operational management: lead rigorous and robust operational change management working with the CMGs, planning, reporting, managing risk, and a strong focus on benefits realisation.
People management: develop a high performing team leading the mutual aid and independent sector process
Partnership working: effective relationship management and engagement with senior clinical and nonclinical stakeholders; developing strong and credible network relationships with partner organisations independent sector providers and regulators.
Outcome focus: ensure delivery of visible and transparent progress against measurable outcomes at every stage of the elective pathway

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals.

We have our very own Children's Hospital and run one of the country's leading heart centres.

Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.

We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do

They are:
We focus on what matters most
We treat others how we would like to be treated
We are passionate and creative in our work
We do what we say we are going to do
We are one team and we are best when we work together

Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.

About the University Hospitals of Leicester NHS Trust )

In common with all NHS organisations, University Hospitals of Leicester faces significant opportunities and challenges to sustain success across a range of financial and performance dimensions.

However, we believe now is an exciting time to join UHL. We have a once in a generation chance to transform our hospitals through our national capital allocation.

The ambitious and wide-ranging transformation programme will ensure the teams can deliver the highest quality services and will significantly improve outcomes and care for patients and the local communities.

UHL is also part of the LLR Integrated Care System and we already have strong relationships with primary care, CCG, Leicestershire Partnership Trust, Local Authority and voluntary sector partners.

Key result areas:

Oversee the process for movement of patients supporting Mutual Aid, Independent Sector, Insourcing, Outsourcing and internal UHL waiting list initiatives, ensuring appropriate SOP's and contracts are in place.
Support the immediate transfer of eligible patients to alternative providers through mutual aid and using capacity within the Independent Sector.
Lead and gain agreement for the operating model for the transfer of patients to alternative providers e.g., care closer to home models, clinical agreement on model of transfer, IPT process etc.
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