Temporary Accommodation Officer - Lewisham, United Kingdom - Recroot Ltd

Recroot Ltd

Verified Company

Lewisham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Recroot are looking for a Temporary Accommodation Officer to join our client based with Lewisham Council.

This role is starting asap, working Mon to Fri up to 36 hours a week in an ongoing contract.

The Main Purpose of the role:
To provide a high quality, customer focused and responsive Housing Management service for

residents living in temporary accommodation.

Responsibilities:

Proactively provide a comprehensive housing management service for temporary accommodation residents within procedural guidelines, standards and timescales.
Ensure that individual performance targets on a range of housing management and customer service standards are met and work collaboratively with colleagues to ensure team targets are met.
Identify and record details of vulnerable residents, ensure safeguarding concerns are acted upon, and sign post residents for support as required.
Work collaboratively with other departments, partner and stakeholders to ensure multi agency responses to complex cases.
Attend Court hearings and also evictions, completing an inventory of goods, serving Tort Notices and arranging for removal and storage of goods when necessary.
Liaise with the Health and Safety Team, landlords, tenants and contractors, to ensure gas safety inspections and certificates are arranged in accordance with relevant legislation
Carry out inspections of properties and communal areas in a lone working capacity, identifying and reporting repairs or concerns.
Respond to correspondence and complaints, and provide drafts for member's enquiries in an effective manner and meet the standards of customer care expected by all Lewisham Homes staff.