Customer Success Account Executive - Sheffield, United Kingdom - Agilio Software

Agilio Software

Verified Company

Sheffield, United Kingdom

4 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

CUSTOMER SUCCESS ACCOUNT EXECUTIVE - DENTAL

JOB DESCRIPTION

Background:

Agilio Software Group is the UK's largest provider of back office, compliance, and workforce solutions in primary care and dental.

We design and build software to help healthcare practices automate their processes so they can focus on patient care.

We have ambitious and exciting growth plans and are looking for talented individuals to be part of our journey.

Job purpose:

To focus on supporting the needs of our customers, with the overall aim of maintaining strong customer relationships through effective onboarding, support, success, and training to maximise customer engagement and retention.

You will be responsible for:

Assisting with onboarding practices, to arrange, book and carry out setups on all cross products, making sure to maximise product adoption.
Manage priority lists of those likely to churn.
Carry out ongoing training and follow up sessions from managing own client accounts to reduce overall churn.
Manage and deal with own cancellations, to overcome objections and provide effective solutions.
Manage renewals on all cross products.
To deal with general success calls on the helpline by providing exceptional customer service, making sure response times to tickets are dealt with against agreed targets.
To provide continual feedback from customers for ongoing

development of the software to reduce churn.

To present and assist in carrying out lunchtime webinars on iComply, to further aid customer support.
Maximise on any upsell opportunities, collaborating with the sales team.

The skills and experience which we are looking for in our Customer Success Account Executive are:

Essential

Experience within a Customer Service Focused role
Confidence and "can do" attitude.
Willingness to learn and take on various activities.
Must work well within a small team.
Able to work on their own initiative (after training)

Desirable

Experience within a software support environment
Experience with customer retention.

Additional Information
This is a full-time hybrid role based in Sheffield or Holsworthy, Devon.

Job type:
Full-time, permanent, some out of hour's work may be required from time to time.

Salary:
Competitive salary and generous benefits