Service Administrator - Heywood, United Kingdom - Breakell Lifts

Breakell Lifts

Verified Company

Heywood, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Profile

Job title
Service Co-ordinator

Overview of job role
General office administrative duties'

This role comprises the following elements:

Reception
Service department administrative duties
General office administrative duties

Competencies

This role requires a self-motivated individual with a willingness to learn, who is committed to achieving and exceeding objectives and delivering excellent customer service.

GCSE Maths and English to Grade C/Level 5 or above is essential.

Brief Task List - 1 -Reception duties

Answering the main incoming telephone line dealing with customer enquiries.
Taking accurate messages where necessary and ensuring these are passed to the relevant person within the business
Logging call outs and uploading to the service Life system
Accepting small goods deliveries in the office

Brief Task List - - Service Department admin duties

Updating the call out log, route planner, engineer plans and Service Life throughout the day
Scanning engineers' job sheets, timesheets and other relevant paperwork
Weekly time sheets to be checked and PO's to be attached for all call outs
Assisting with booking engineers in with customers
Send out engineers' instructions and memos when required
Updating completed services on the weekly spreadsheet
Updating completed service on engineers route planner
Adding new contracts to the engineers service route
Inputting details on new contracts onto service life
Preparing new maintenance files for new customers
Completing & Sending out contracts to new customers
Coded quotes to be sent out on request of the service manager
Ordering parts when orders have been received
Updating customers as to when we are due on site
Preparing reports for Key Account meetings
Sending weekly call outs, service and repair worksheets to Key Account customers
Engineers to be given following day repair/callouts by 4pm daily
24/7 Out of hours call out to be updated weekly confirming which engineer is on call