IT Support Technician - Stoke Heath, United Kingdom - AFH Wealth Management

AFH Wealth Management
AFH Wealth Management
Verified Company
Stoke Heath, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

IT Support Technician
We have an exciting opportunity to join our existing IT team.

We are looking for those of you who have a hunger for learning and wish to grow with us as a business in our Bromsgrove office with hybrid working opportunities.

You will join us on a full-time,permanent basis, and in return, you will receive a competitive salary plus a range of benefits.


Please do feel free to talk to us about flexible working as well as remote, hybrid working and part time options that enable you to be your best.

Immediate starts are available.


Key Responsibilities as our IT Support Technician will include:

  • Act as the point of contact for first contact issues. Logging all work requests on internal ticketing system and keeping users up to date with tickets.
  • Escalating tickets or issues to senior management where appropriate if issue cannot be resolved internally and managing these tickets.
  • Liaising with 3rd Party companies to ensure computer and telephony systems and software are operating to agreed service levels.
  • End user management using AD and Azure AD, maintenance of AD and Azure AD and to remove leavers in a timely fashion, maintaining security groups, group policy.
  • Setup of Computers, Mobile Devices and other peripherals.
  • Assisting the business with departmental moves as and where necessary. This will involve moving PC's and phones to new location, reconfiguring links and testing (may include some out of hours work to mínimalize disruption).
  • Installing and upgrading new or existing software on client machines, ensuring that this is done efficiently with mínimal disruption and to a high level of client satisfaction.
  • Maintain corporate security in line with and assisting to the IT Security Engineer
  • Ensuring adherence to the IT Security Policy and monitoring the network for any security risks or breaches and acting accordingly in the event of a risk or a breach.
  • Using discretion always on sensitive information that is known in the IT department.
  • Any other reasonable request made by a Director/Manager of the organisation

What we are looking for in our ideal IT Support Technician:


Experience:


  • Active Directory
  • Windows Server (desirable)
  • Windows 10 and above
  • Microsoft Office and 365 products
  • Microsoft Azure/365 experience
  • Experience with Exchange Online
  • Mobile Device Management (Tablets, Mobile Phones)
  • Understanding Security principles
  • Financial Services experience (desirable)

Behavioural:


  • Hold a strong customer focused approach with a positive and friendly mindset
  • Capable of understanding customer needs
  • Attention to detail
  • Good problemsolving skills
  • Experience within a customer facing role
  • Capable of remaining calm under pressure
  • Collaborative willingness to be flexible and support multiple teams

Benefits of working for AFH:


  • Training and qualifications
  • We take pride in supporting and paying for our staff to undertake professional qualifications relevant to your jobs role once you have passed your threemonth probation
  • Contributory pension scheme, and deathinservice benefit at 4 x your annual salary
  • Competitive salary and annual discretionary bonus, following one year's service
  • Health benefit scheme including digital gym subscriptions, dental and optional treatments and alternative therapies
  • Flexible working options and competitive holiday allowance, with annual buy and sell scheme options
  • Loyalty bonus and additional holiday days, based on length of service
  • Employee referral bonus scheme
  • Social events


With over 30 years of experience and more than 500 employees nationwide, AFH is one of the UK's leading independent financial advisory firms.

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