Client Account Coordinator - London, United Kingdom - Alchemy Global Talent Solutions

Alchemy Global Talent Solutions
Alchemy Global Talent Solutions
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Our client a specialist in providing Global Mobility services is seeking a German speaking Client Account Co-ordinator to join their team in London.

The Client Account Coordinator will work predominately with German/ European Clients with their Relocation, and Global Mobility needs.


Responsibilities include:


  • To build and maintain strategic working relationships with allocated client groups, including preparing, organising and attending regular review meetings and regular service delivery calls.
  • Provide Account Coordination for German and other European Clients.
  • Assist with the preparation of account management reports, including tenders & bids.
  • Work with all Co offices and departments and recognise opportunities for cross selling services and products.
  • Ensuring the quality, consistency and continuous improvement of service provision and internal processes.
  • Keep an uptodate knowledge of market and competition, being able to anticipate change and look to deliver new services in line with market opportunities.
  • Actively seek to grow business and expand current portfolio through understanding customers' requirements and objectives and identifying opportunities for improvement.
  • Monitor service provision through management reporting systems and liaison with Quality department.
  • Participate in the decisionmaking process in relation to sales, tender management, service delivery, resource management, marketing, finance and systems.
  • Support the service delivery team, assist in reporting requirements and escalations when required.
  • Have an indepth understanding of accounts at both service delivery and account level.
  • Work closely with consultants and relocation managers to help support service delivery.
  • Develop processes to improve productivity, efficiency and speed, and improve customer service.

Skills and experience required:


  • Good commercial and financial acumen at an account and operational level.
  • Experience in a customer facing role working with a range of corporate accounts.
  • Native/Fluent German Language.
  • Proven ability to generate profit through new and existing business relationships.
  • Proven experience of bringing about incremental increases in revenue through excellent service delivery.
  • Previous experience and a good working knowledge of corporate procurement processes.
  • Ability to build working relationships internally and externally.
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