Customer Service Advisor - Taunton, United Kingdom - Jewson

Jewson

Verified Company

Taunton, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Role

Customer Service and Sales Advisor -
Jewson Builders Merchant - Taunton
This role is working with Jewson part of the STARK Group. We are a leading building materials distributor in Northern Europe.

We connect suppliers of heavy building materials with the professional craftsmen who build, renovate, and maintain the cities of tomorrow.

Our ambitious
Jewson team in
Taunton are looking for an enthusiastic and dedicated
Customer Service Advisor who prides themselves on delivering first class service and who aspires to really make a difference.

In this exciting role, you will be responsible for contributing and exceeding customer expectations whilst supporting achievement of sales and profit targets through upselling and cross-selling products.

A
Customer Service Advisor is an essential role within the branch network, you will have the opportunity to experience a bit of everything from working in the branch.

This role has a strong focus on customer service, so it is great for someone who loves to build relationships with customers both face to face and over the phone.

Hours of work:
Monday to Friday 7.30am-5.00pm | Alternate Saturdays 8am-12pm (44.5 hours/week)

What will I be doing?

Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson values
Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
Dealing with lapsed accounts
Generating sales with new and existing customers
Use our inhouse systems to process customer orders, organise delivery times, and keep customers updated throughout their journey
Keep the branch and yard looking clean and tidy, to make a great first impression on our customers
Maintain stock levels, carrying out regular stock counts
Work with colleagues to suggest opportunities for improvement

Is this role right for me?
First and foremost, we always want to recruit great people that really understand our values and ways of working.

Experience within our industry is not essential, we are committed to providing you with the full tools and support required to carry out your role within Jewson.

So if you have a passion for delivering great customer service, always look to put the customer first; can build trust and are able to proactively seek out solutions that are right for our customers, then you are likely to be a great fit

About Us

At STARK Group, we have a strong culture that is built on passionate and dedicated people who thrive in taking responsibility and challenging status quo.

We are convinced that our continued success relies on the diverse skills, experiences, and backgrounds that our employees bring to their everyday work.

The value of equal opportunity is embedded in the way we do business and retain talent groupwide. In our commitment to diversity, we welcome everyone with respect and an open mind.

We'd love to hear from you, hit apply And a member of our Internal Recruitment team will be in contact with you.

Job Types:
Full-time, Permanent

Benefits: