Police Enquiry Officer - Epsom, United Kingdom - Surrey Police

Surrey Police

Verified Company

Epsom, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Division / Department - Contact and Control
Grade - Grade D
Status - Full Time
Contract Type - Permanent
Salary Grade Range - £24,075 - £27,303
Working Hours Hours per Week
Shift Allowance - No
Politically Restricted - No
Location - Epsom

The starting salary for this role will usually be at the bottom of the salary range and will be prorata if the working hours are less than full time._

Chief Constables' Message

We really welcome your interest in joining our Police Force.

It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.

We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference.

If you feel you are that person then we want to hear from you.

Chief Constable Tim De Meyer & Chief Constable Jo Shiner
The Role & Key Responsibilities

From your first day with us you will be part of a policing family making a real difference.

It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe.

You will perform a role on our policing front line, helping members of the public across Surrey reporting incident and crimes.

We aim to respond to each contact in a timely way and contribute to making our communities feel safe, by inspiring trust and confidence in the Police.

You will receive full training before transferring to your Front Counter at Epsom Council Offices.

You will deal with a variety of enquiries throughout your shift - no two days are the same.

You need to make sure you deliver a good service by focusing and being alert to deal with whatever comes through the door, and always to a professional standard.

Responsibility - You will oversee the opening and closing of the Police Counter at the published times.

Customer Service - You'll need to have excellent customer service and be able to communicate with both internal and external customers, including high ranking police officers.

Initial investigation - You will be able to gather as much information as possible with your questioning skills, remaining calm and in control.

With the information you have gathered you will need to record it onto our systems. Your training will enable you to risk assess each incident, ensuring the right teams are notified.

Recording intelligence. Gathering information from our communities, and sharing with other parts of the organisation, to inform our future policing operations.

Skills & Experience

Are you eligible?

Previous customer service is essential.

You'll need to type at a good speed (min. 30 words per minute) and have good IT literacy.

Education:
English and Maths GCSE Grade 4 or equivalent ie OCR Level 2 in Literacy.

Have leave to enter or leave to remain and work in the UK for an indefinite period.

Not be a current or previous member of a proscribed terrorist organisation or group.

Not have served a prison sentence.

Not applied for the role previously within the last 6 months.

Why Work With Us?

There are free on-site gyms at all the main Police Stations which are open 24hrs a day. A range of sports club to join.

You can benefit from joining the Blue Light Card scheme, which offers discounts on a large variety of goods and services.

You will receive 180 hours of annual leave, rising to a generous amount of 209 hours after 5 years' service.

Excellent workplace Pension Scheme (LGPS)

Opportunity to join various support networks (for example Inclusion group and Well Being group), staff associations and sports clubs.

We have an excellent Employee Assistance Programme for advice and counselling, Financial and mental wellbeing guidance and support. Discounted contributory healthcare scheme.

Diversity Statement

We are only as good as our people.

It's really important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach and skills that diversity brings; all of which help us to deliver a better policing service.

We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.

We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work.

We are proud members of the Stonewall Workplace Equality Index and Disability Confident, a signatory of the Race at Work Charter and aligned with the Armed Forces Covenant and the HeForShe movement.

We value the differences that people bring from all backgrounds and communities.

Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status or religious belief, we would love to hear from you.

Further Information

On joining Surrey Police, you will spend approximately 6 weeks on a classroom-based course at our Pol