Centre Team Leader - Watford, United Kingdom - Savills Management Resources

Savills Management Resources

Verified Company

Watford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Key Responsibilities

To lead and supervise soft services teams, Security and Environmental (oversee day to day running of mall, car parks, perimeter, back of house areas, waste operation & housekeeping in the Service Yard.
Working T/L
Maintain the welfare of the team.
Supervising and hands on approach as needed.
Work with management across all departments to ensure operational cover and manage rosters on a daytoday basis.
Complete all monthly checks to include PPE, AI's, TBT and Welfare checks.
To be fully conversant with all procedures and policies, ensure AI's are followed and adhered too
To conduct reviews/Appraisals for personnel under your supervision, identifying training needs and potential for development
To ensure the customer service philosophy is achieved within the department and to seek ways of ensuring Team Leaders and staff deliver consistently high standards.
To frequently brief and share information with the team and liaise with senior management about any issues/incidents that occur during the day.
Ensure that the centre operation is operationally compliant and in line with H&S regulations and risk assessments

Security

Supervising and hands on approach to the mall, basement, car park and centre security operation.
To Provide guidance, training, and supervision to the security team.
Work with management to ensure operational cover and manage rosters on a daytoday basis.
Carry out daily team briefs to all security staff.
Keep up to date with Terror threat level and intelligence provided by Savills security team
Keep security team up to date with all information, issues and incidents regular team briefs
Hold regular meetings with management team
Attend organised training sessions
Complete all monthly checks to include PPE, AI's, TBT and Welfare checks.
To be fully conversant with all procedures and policies, ensuring that site assignment instructions are followed and adhered too.
Ensure that the centre security operation is operationally compliant and in line with security regulations and risk assessments
To provide security solutions to meet and exceed needs and contribute to the safety of our customers, retailers, staff and property.

Environmental

To ensure a high standard of cleanliness and hygiene around the premises.
To manage excellent relationships with our client, suppliers and customers.
To lead and develop and retrain staff to deliver quality services in the most efficient and effective manner and achieve a "One Team" approach within the business.
Work closely and support staff when required with Hands On approach.
Ensure that all Health and Safety requirements are followed as per company policies and procedures which will include accident reporting / investigation, delivery of toolbox talks, PPE checks, maintenance of statutory and non statutory records etc.
Support and work closely with the site Environmental teams.
Management of cleaning equipment, consumables and materials. Good knowledge of Machinery.
Daily monitoring of Cleaning standards throughout the external areas ensuring team proactively respond to all tasks as required.
Ensure that all chemical and cleaning solutions are used correctly in line with manufacturer and company procedures. COSHH regulations are followed
Maximise sustainability opportunities working closely with all stakeholders and all recycling opportunities are explored.
To continuously review and introduce best practice across the shopping centre.
Deliver leadership for soft services required to meet / exceed the customer requirements
To enhance the relationship with the customer and ensure the appropriate and timely response to all cleaning issues and events.
To ensure that all relevant records are held and updated as required.

Skills, Knowledge and Experience

Essential

Valid SIA Licence required
Experience in the provision of cleaning/security services in a busy environment visited by members of the public. (Not essential as training will be given)
Able to demonstrate a good level of customer service.
Body fluids trained. (Training will be given)
Ability to work on own initiative and deal with demanding situations.
Honest and reliable work ethic.
Well presented.
Good interpersonal and communication skills.
Able to work in both internal and external environments.
Willingness to partake in further onsite training.

Desirable