Service Desk Co-ordinator - Wigston Magna, United Kingdom - JCW

JCW
JCW
Verified Company
Wigston Magna, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

JOB TITLE:
Service Desk Co-ordinator


LOCATION:
Wigston


SALARY:
£23k based on experience.

Hours - Full time role, Monday-Friday 9am-5pm with 30mins lunch.

COMPANY INFORMATION - Service Desk Co-ordinator

  • Reputable and wellestablished Building Services company specialising in M&E Engineering including commercial gas and HVAC maintenance
  • Close working relationships with high profile clients meaning long term contracts and security
  • Dedicated to all aspects of maintenance and repair on a wide range of appliances including commercial boilers/burners, oil, chillers, air conditioning
  • Operating a mobile team of mobile engineers with various skillsets across the UK
  • Excellent reputation for delivering quality and high standards of service
  • Leading organisation in M&E Building Maintenance, Air Conditioning and Commercial/Domestic Heating
CANDIDATE INFORMATION - Service Desk Co-ordinator

  • Good experience of working within an office environment.
  • Experience of working within a service desk background is essential.
  • Good customer services skills, well presented and articulate with a good telephone manner
  • Experience of data entry previously would be advantageous
  • Motivated and trustworthy
  • Well organised with good IT and administration skills including Excel and Word.
JOB INFORMATION - Service Desk Co-ordinator

  • Logging callouts
  • Planning in callouts / quoted works / planned maintenance
  • Raising permits
  • Using customer portals
  • Prioritizing workloads for the engineers within your region
  • Raising subcontractor purchase orders for callouts
  • Liaising with office staff / engineers / subcontractors
  • Any other required work within the role

Salary:
£23,000.00 per year


Benefits:


  • Onsite parking

Schedule:

  • 8 hour shift
  • Monday to Friday

Education:


  • GCSE or equivalent (preferred)

Experience:

- service desk/help desk: 4 years (preferred)

  • Customer service: 4 years (preferred)

Work Location:
In person


Reference ID:
Service Desk Co-ordinator
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