Technical Support - Newbury, United Kingdom - Amicus Networks

Description

Amicus Networks is an expanding Telecom and IT company which supplies business's with Telecom and IT Solutions.

We are recruiting for a Technical Support Specialist for our Newbury office.


The Role

• Dealing with technical IT, Hosted Telephony, Broadband and Mobile related issues
• Logging issues with our CRM ticketing system
• Remotely accessing customers computers and networks to resolve issues
• Attending customer sites to install new systems.
• Liaising with Vendor support teams to resolve issues product related issues
• Updating customer knowledge base

Required Attributes

• Excellent verbal and written communication skills
• Hard worker with a desire to ensure that customer satisfaction is paramount
• Clear and concise telephone manner
• Quick learner
• Team Player
• Good technical knowledge and understanding
• Previous IT Support experience
• Experience with Office 365, Mac and Windows operating systems
• Office based role
• 20 days holiday per annum
• 9am 5:30pm Monday to Friday

STRICTLY NO AGENCIES
Work remotely

• No

Salary:
£22,000.00-£25,000.00 per year


Benefits:

• Onsite parking

Schedule:

• Monday to Friday

Work Location:
In person