Client Success and Insight Manager - Manchester, United Kingdom - The Candidate Ltd

The Candidate Ltd

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Client Success and Insight Manager - £30,000 + 4,000 bonus - Manchester (Hybrid / Remote) -Market Research
Are you passionate about delivering excellent levels to service to clients? Are you experienced with using analysis to create actionable insights? Keep reading

Working as part of a global research agency, you will support many of the world's leading retail brands to help them make better and more informed decisions.

Working on projects for a portfolio of world-renowned clients, as an expert on both the market and the agencies suite of services, you will build impactful and actionable insights from the most appropriate solutions in order to exceed our client's ROI &service expectations.

You will work with the Insights Director and commercial teams to input on proposals to best utilise the agencies solutions and shape the most appropriate projects or solutions in order to exceed our client's ROI & service expectations.

Main durties & responsibilities:

Complete and oversee the delivery of all work & presentations for the client, ensuring work is delivered to the highest standard & on time, following the Client Success Framework of best practice and processes.
Review story board & presentation structure in relation to brief, providing feedback & advice for enhancements where necessary
Attends and guides on regular milestones for project review, ensuring all work is completed to a high quality & in a timely manner
Prepare top quality presentations triangulating services to provide best in class insights
Deliver insights and presentations to the inmarket team to provide clients with the highest standard of insights
Review regular client feedback on all aspects of the service, feeding back to Client Director in order to inform the ongoing client strategy
Draw on the agencies services, market expertise & understanding of client business to input into proposals for client on how to achieve their goals in the most effective manner
Investigate & solve any client data queries and support inmarket team with these

About you:

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Fluent in one of German/Spanish/French/Italian:

Previous experience working in a client success or client management position
Able to turn data into actionable insight to inform market strategy and research briefs
Research or marketing agency experience desirable
Strong Excel skills
An interest in the food and drinks industry would be a plus