Customer Experience Specialist - Manchester

Only for registered members Manchester, United Kingdom

1 day ago

Default job background
Full time
+

Job summary

As a Customer Experience Specialist, you will be a key brand ambassador, providing world-class support and guidance to small business owners, bookkeepers, and accountants.

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Responsibilities

  • Supporting customers through a mix of reactive support and proactive calls to encourage better product utilisation.
  • Embracing new tools and technology, including Generative AI, to enhance the delivery of our customer experience.
  • Using case management applications like Salesforce to accurately capture details and ensure seamless service.
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