Customer Experience Specialist - Manchester
1 day ago

Job summary
As a Customer Experience Specialist, you will be a key brand ambassador, providing world-class support and guidance to small business owners, bookkeepers, and accountants.
<+}Responsibilities
- Supporting customers through a mix of reactive support and proactive calls to encourage better product utilisation.
- Embracing new tools and technology, including Generative AI, to enhance the delivery of our customer experience.
- Using case management applications like Salesforce to accurately capture details and ensure seamless service.
Job description
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