First Response Officer - North London, United Kingdom - Colbern Limited

Colbern Limited

Verified Company

North London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

First Response Officer
Enfield
Contract
£16.01 per hour PAYE

Our client is looking for an experienced First Response Officer.

Provide high quality and comprehensive support to the service user to empower them to
plan, work towards and achieve their outcomes.
Working effectively individually and as part of a team, to achieve service outcomes and
actively contribute to the development and smooth running of the service in accordance with
local policies procedures and legislation.
Work as a part of a responsive team working in the community providing an extension of the
call centre and first port of call to residents across the borough. Deliver a tenure blind,
wholesome people and place offer for residents living in Council Housing properties,
identifying the most vulnerable ones and support as appropriate and ensuring the needs of
the wider community are met.
Provide housing support and tenancy management service to residents living in defined
communities and localities. Respond to all initial enquiries and provide first time right
transactional resolution.
Provide property management function meeting all health and safety and residents' safety
requirement. Carry out testing and regular inspections of dwellings, blocks and estates, raise
repairs and follow through to satisfactory completion.
Work flexibly to deliver a tenure blind, wholesome people and place offer for residents living
in Council Housing ensuring the needs of the wider community are met. Provide emergency
response, detail to be determined as required by individual service teams' need and in
cognisance of individual circumstances.
Be part of a highly visible team working mostly in community, remotely and via face-to-face
contacts with residents. Display respect at all times, get things done and own the matter to
its conclusion.

The first part of our recruitment process is to send your CV.

Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities.

Colbern Limited along with our clients are an equal opportunities employer.