Service Consultant - Bristol, United Kingdom - Landmark Information Group

Landmark Information Group

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Consultant

Bristol

What it's like to work at Optimus:
We're a friendly, dynamic and supportive team. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged.

We actively promote involvement in the development and direction of our products and services, as well as finding more efficient ways to work.

We also love a good work social and team building events.

As well as this we offer:

Competitive salary
25 days' holiday, with optional 5 days unpaid leave per year
Flexible working
Annual lifestyle allowance of £300 to put towards an activity of your choice
Cycle to Work scheme and Gym Flex scheme
Free refreshments and fruit
Focus on training and career progression
Family friendly policies

The Opportunity

As a Service Consultant based in the conveyancing service team at Optimus, you are responsible for delivering our introducer contracts, under the direction of a Team Manager, ensuring the service processes are delivered on the accounts.

The role will involve:

Verifying, registering, and sending instructions
Checking and chasing welcome packs
Calling customers to confirm search orders, sending search invoices, ordering searches and following the search order process
Answering queries from customers, intermediaries
Chasing updates from solicitors and SearchFlow
Keeping the Optimus portal up to date with updates and milestones
Answering the inbound call lines for your team

About You

The Service Consultant will be confident, customer focussed with excellent communication skills (both written and verbal), you will have the ability to help customers clarify their requirements and explain a complicated process to them.

You will also have/be:

A Level or equivalent qualifications.
Previous experience in a customer facing role telephonebased customer service or telesales preferable.
Experience or knowledge of the conveyancing or mortgage process would be a distinct advantage.
IT literate, particularly the MS Office suite of products and CRM systems

About Us

Landmark Optimus' conveyancing panel management services provide mortgage brokers and introducers with access to a select panel of pre-approved and regulated conveyancing partners that are focused on quality and seamless service delivery.

Using the latest technology, Optimus ensures all parties in a property transaction are informed and updated when any communication or update is sent, or a milestone is achieved.

Landmark Optimus is a part of Landmark Information Group, a portfolio of leading property-related data and technology businesses at the forefront of innovation and thought leadership.

It delivers award-winning solutions to estate agency, conveyancing, surveying, lender valuations, environmental consultancy, and Governments.

We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types:
Full-time, Permanent

Benefits: