Administrator - Warrington, United Kingdom - Academy Lifts

Description

Due to restructuring of our Lift Maintenance team based in our Warrington office, we require an Administrator to provide effective administration processing and accurately maintaining the in-house systems up to date.

Providing excellent customer service to external customers via telephone.

Passionate, enthusiastic, dynamic, and energetic then come join our friendly, caring, dedicated team


Main Duties:

• To provide a professional and courteous telephone service to all our customers.
• Coordinate & manage the call response desk and call response engineers as well as reactive maintenance visits, providing high levels of customer service.
• Organising engineers and monitoring their daily/weekly diary.
• Assisting with works planning of engineering resources.
• Updating work systems throughout the engineers' progress and completion of their work and other relevant updates.
• Set up new service contracts along with all relevant documentation on the inhouse management system.
• Booking parts in, allocating to engineers, and booking in engineers works with customers, ordering of parts if required.
• To review orders for customers to meet defined targets.
• Process and verify all engineers' timesheets and paperwork for record keeping.
• Contact customers who are due for their annual maintenance contract renewal.
• Logging calls from our out of hours call centre.
• To ensure all paperwork is appropriately filled and to capture all office data as required within the general administration remit, always ensuring compliance to procedures.
• Any other duties as required by management.

Working hours:

-
Monday am pm
:

-
Tuesday

• Thursday am 5.00pm:

-
Friday pm

What we offer:

• 25 days holiday plus bank holidays.
• Contributory pension scheme.
• Quarterly staff bonus.
• Training & development investments
• Employee Assistance Programme (EAP).
• Free onsite parking.

Person specification:

• GCSE or equivalent (preferred)
• Be able to demonstrate commercial acumen.
• Excellent IT Skills (Office 365)
• Knowledge of Sage accounting an advantage but not essential.
• Methodical, organised, and able to multitask with attention to detail.
• Self-Motivated
• Trustworthy and reliable
• Professional telephone manner
• Excellent communication skills both written and oral
• Effective time management skills
• Confident and work well under pressure

Experience:

• Administrative:
• Office 365

Work Location:
In person


In addition to the above, the post-holder will also be required to undertake additional duties as appropriate to the nature and level of the role.

What you should do next:


Job Types:

Full-time, Permanent


Salary:

£22,000.00-£24,000.00 per year


Benefits:

• Casual dress
• Company pension
• Free parking
• Onsite parking

Schedule:

• Monday to Friday
• No weekends

Supplemental pay types:

• Quarterly bonus

Ability to commute/relocate:

• Warrington: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person