Digital Solutions Technical Support - Cambridge, United Kingdom - SMT Network

SMT Network

Verified Company

Cambridge, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Digital Solutions Technical Support

SMT GB, Duxford, CB22 4QX

Full time Monday to Friday

This new role is pivotal in ensuring we can develop and implement efficient solutions for our customer through smart technology and data-driven innovations.

Maintaining the reliability and efficiency of SMT GB's digital solutions you'll be our primary technical support contact for our SMT Digital Machine and Site solution portfolio.

Reporting to the Site Services Manager you'll be providing a 'triage' service of solution support issues.

Offering expert guidance and support to internal and external customers on digital solution related inquiries you'll investigate and troubleshoot software issues involving multiple API integrations.

In addition, you'll:

Diagnose and resolve software connectivity and functionality issues
Support on telematic platforms and performances, API integrations, WebUI's, and 3rd party platforms
Allocate and manage solution support issues with customers, internal teams and suppliers
Identify opportunities to introduce services or solutions to grow solution success
Support our customers, sales and service teams to ensure maximum uptime of digital solutions
Manage Solution subscriptions and future Saas product offerings
Contribute to the enhancement and optimization of SMT's digital offerings

Skills and Experience

Diagnosis and resolution of software issues, especially related to API feeds
A strong understanding of API concepts, protocols and data formats
Knowledge of offhighway telemetry data is ideal
Ability to explain complex technical situations to people who are not digital literate
Good communication and interpersonal skills in both written and spoken English
Proficiency with MS Office, including Excel
Customer Service mindset and proactive approach
Troubleshooting, analytical and problemsolving skills

Benefits

We offer:

Pension, company bonus, sick pay, Life Assurance 4 x annual salary
Medical and dental family health plan (includes children up to 18 years old)
33 days holiday includes Bank Holidays
Cycle to Work Scheme, Wellbeing App offering discounts and vouchers
Financial/Physical/Mental Health Counselling and Coaching sessions
Free Will writing service
Career development dependent on which path you want to take

SMT GB
We are Services, Machinery and Trucks (SMT) GB and are an internationally recognised, market-leading distributor of Volvo Construction Equipment. SMTGB prides itself on being an equal opportunity employer. We look forward to welcoming you to the team