Customer Service Consultant - Edinburgh, United Kingdom - Royal London Group
Description
Job Title:
Customer Service Advisor
Contract Type:
Permanent
Location:
Edinburgh or Glasgow
Working style:
Hybrid 50% home/office based
Closing date: 7th February 2024
Salary & Benefits:
We offer a base salary of up to £24,000 dependant on your experience.
Additional to this we offer great benefits which include: 28 days holiday + bank holidays (with the option to buy and sell), annual bonus and salary reviews, discounts, a market leading pension package, with the opportunity to tailor benefits to suit your preferences.
Royal London is currently recruiting for Customer Service Advisor's to be part of our award-winning team.
As a Customer Service Advisor, you will be crucial to delivering exceptional Customer Service to a variety of customers, including Financial Advisors and Royal London Group Members.
About the role
Be their first point of contact, dealing with inbound and outbound enquiries, building strong relationships with customers, and keeping the customer up to date, resolving any queries through to completion.
Own all enquiries from end to end whilst delivering a quality and bespoke service, putting customers at the heart of everything we do.
Prioritise and respond to customer queries in a timely fashion, detailing requirement for the fulfilment of their request and managing their expectations.
Accurately log all queries and maintain customer data to ensure accuracy of content and that we meet regulatory standards.Work as part of a wider team to ensure best practises and advice is consistently given to customers, meeting their needs, and supporting the Royal London Group purpose.
About youExperience in a customer service role via telephone or face to face is essential.
high levels of commitment, strong customer empathy and a desire to help all customers, no matter how challenging the request.
Polite, professional phone manner with the ability to communicate in a clear, confident, and sincere tone.Thrive in a fast-paced environment with the ability to manage and prioritise multiple queries and processes simultaneously.
Working Knowledge of Microsoft Office, including Word, Excel and Outlook is required.
About Royal London
We're the UK's largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.
We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.
Inclusion, diversity and belonging
We're an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London.
Our diverse people and perspectives give us a range of skills which are recognised and respected - whatever their background.
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