Assistant Medical Administrator - London - Bank Partners

    Bank Partners
    Bank Partners London

    10 hours ago

    Default job background
    Description

    Job Summary: The Assistant Patient Pathway Coordinator will be the primary contact for all administrative issues related to patients' pathways of care. Working as part of a multi-disciplinary team, the post holder will support the proactive management of the patient pathway from referral to discharge, ensuring smooth and efficient service delivery.

    Main Responsibilities:

    1. Process and log all referrals, including paper and ERS, in line with Trust Access Policy and speciality SOP.
    2. Record clinic outcomes accurately and manage clinic cancellations and rescheduling.
    3. Use the Trust's medical transcription system to process letters in accordance with SOP.
    4. Liaise with health records staff, ward clerks, and other organisations to ensure availability of medical notes and other necessary documents.
    5. Use the 18-week referral to treatment (RTT) to manage outpatient and elective patient journeys.
    6. Assist in the validation of the RTT Patient Tracking List (PTL) and take appropriate action to ensure timely treatment.
    7. Prepare for clinics, taking notes and recording outcomes as necessary.
    8. Ensure accurate recording of patient information using Trust IT systems and speciality databases.
    9. Investigate patient DNAs and communicate results to consultants and PPC.
    10. Handle post, manage consultant diaries, and undertake general typing duties.
    11. Promptly answer telephone enquiries and escalate complex queries as needed.
    12. Ensure interpreting support is available for patient consultations and inform the transport department of patients requiring transport.
    13. Support the team in producing timely written and verbal communications with patients, clinicians, nursing staff, and management.

    Requirements:

    1. NVQ Level 3 in Business Administration/Customer Care or equivalent experience.
    2. GCSE or equivalent in English and Maths.
    3. Experience using IT systems and patient data systems.

    Skills:

    1. Accurate data entry, typing, and checking skills.
    2. Ability to use judgment to resolve problems and follow policies and procedures.
    3. Strong attention to detail and ability to manage and interpret data.
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Assistant medical administrator