IT Support Analyst - Bristol, United Kingdom - Franklin Fitch

Franklin Fitch

Verified Company

Bristol, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

IT Support Analyst | Bristol | Hybrid Working

Are you feeling stagnant in your current role?_
Are you looking for a company that truly cares about employee wellbeing?_
Do you want to keep progressing in your IT career?_

We are currently seeking an experienced IT Support Analyst to join the team at a leading business in Bristol.

You will be involved with providing exceptional customer service to their internal team while also liaising with other departments to ensure thatthe best possible solutions are provided.

They have a strong attitude towards investing in their people and providing a workplace where they can continue to grow and flourish.

You will also take part in mentoring more junior members of the team as well asany ongoing projects that they will be working on.

This is a fantastic opportunity for someone who is looking to progress their IT career in a company that truly cares about its people.

What you will be doing...

Identify solutions and implement fixes adhering to ITIL standards.
Escalate to, and work closely with support vendors and other internal teams to ensure escalated incidents and problems and resolved in a timely manner
Install, configure and manage user accounts and system access
Transfer knowledge to colleagues within the team

What you need...

Experience using Active Directory for user and computer administration.
Experience in Group Policy administration.
Proven experience working within IT Service Delivery.
Strong analytical and problemsolving skills.
Excellent communication skills, with the ability to communicate technical information in a clear and concise manner.
Ability to work effectively in a team environment.

Would be a bonus if you had...