Administration and Customer Support - Chesterfield, United Kingdom - Optima Consumer Credit Ltd

Description

About us
Optima Consumer Credit Ltd is a family owned business based in Chesterfield, S43 3TN. We are professional, agile and social.


Our work environment includes:

• Modern office setting
• Workfromhome days

Working Hours:
Monday to Friday, 9:30am to 2:30pm, with flexibility to cover annual leave.


Responsibilities:

• Answering retailer/customer queries and liaising between our retailers and funding partners.
• Dealing with everyday enquiries which can relate to finance payments, reductions in finance, underwriting referrals, requesting proofs of ID from customers.
• Dealing with any issues with retailer's finance facility eg: IT/system errors etc. (Training provided).
• Calling customers on a recorded line to confirm receipt of goods and taking note of any issues with delivery or the product itself.
• Answering the phone to retailers and dealing with their enquiries or passing on to the correct person.
• Checking invoices/delivery notes to store in our system and uploading onto a finance platform to trigger payment.
• Helping to keep an organised office with an up to date database.

Skills:

• Good and confident telephone manner.
• Good knowledge of Excel Spreadsheets and Microsoft office.
• Excellent customer service.
• Good organisational and time keeping skills with the ability to prioritise tasks.
• Attention to detail as dealing with several documents with personal information.
• Able to work as a team and autonomously.

This position requires a motivated individual who can work independently as well as part of a team.

The administrator will play a crucial role in supporting our retailer and lending partners in order to ensure smooth operations.

If you are organized, detail-oriented, and have excellent communication skills, we encourage you to apply.


Job Types:
Part-time, Permanent


Salary:
£11.00-£12.00 per hour

Expected hours: 25 per week


Benefits:

• Company pension
• Onsite parking
• Private medical insurance

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Administrative: 1 year (preferred)

Ability to Commute:

• Chesterfield, S43 3TN (required)

Work Location:
In person