Casework Support Officer - Tamworth, United Kingdom - Eurofins UK Forensic Services

Eurofins UK Forensic Services
Eurofins UK Forensic Services
Verified Company
Tamworth, United Kingdom

4 days ago

Tom O´Connor

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Tom O´Connor

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Description
Company Description


Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable.

From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services.

It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.


In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 50,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories.

Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.


In 2020, Eurofins generated total revenues of EUR € 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.


Job Description:

In addition to the above core tasks, Casework Support Officers within the team may be required to support with a number of other tasks, including but not limited to the following:

  • Administrative tasks to include: invoicing, pagination and filing, customer communications, defence requests and travel arrangements.
  • General office duties, including meeting and escorting visitors and handling incoming and outgoing post.


All of the above activities within this role are carried out following Standard Operating Procedures, and require adherance to appropriate Health and Safety and Quality protocols.

The role holer for the CSO position will be required to work within a busy environment interfacing with internal team members and external customers to ensure excellent customer service is upheld.

They will contribute to the success of the casework teams by completing all set tasks required whilst ensuring quality is maintained at all times


Key Responsibilities and Accountabilities

  • Reciept and Return of exhibits, whilst following documented processes the ensure exhibit integrity is maintained at all times
  • Use of our CLIMS for recording of case information
  • Triage and assessment of incoming cases
  • Packaging of items for return to customers
  • Case administration
  • Adhere to all aspects of our Customer Operational Protocols, Health and Safety requirements and the Eurofins Quality Management System.
  • Take responsibility for maintaining the integrity and continuity of exhibits.
  • Communicate with other scientists as appropriate throughout the lifetime of a case.

Qualifications:


Required Knowledge, Experience and Technical Skills

  • Minimum of 5 GCSE's at grade 49 or above to include English, Maths and Science.
  • Knowledge and experience of Microsoft and Google packages (Word, Excel, PowerPoint, Google Workspace)
  • Understanding of the confidential nature of the business
  • Excellent written and oral communication skills
  • Ability to adapt quickly in a fastpaced, challenging environment

Preferred Knowledge, Experience and Technical Skills

  • Previous experience of working in a support role
  • Recent experience of working within an environment handling forensic exhibits

Behaviours

  • Demonstrate ownership of issues that arise day to day.
  • Display patience, determination, attention to detail and integrity at all times
  • Exhibit high levels of concentration, accuracy and reliability.
  • Strong communication skills and the ability to work cooperatively with others, focussing on a collective goals.
  • Excellent telephone manner and a focus on customer service.
  • Demonstrate initiative, adopting a proactive attitude to continuous improvement.
Additional Information


Salary:
Competitive


Contract:
Permanent

Hours: 37.5 per week


Location:
Tamworth, UK
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