Hyde Charitable Foundation Officer - London, United Kingdom - The Hyde Group

The Hyde Group
The Hyde Group
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

London Bridge

Up to £27,500
Hyde is looking to recruit a Charitable Foundation Officer.


Hyde is one of the UK's leading and award-winning providers of affordable homes in London, the South-East and surrounding areas.

We provide and manage 50,000 homes to over 100,000 customers.

Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Charitable Foundation Officer at Hyde, you will act as the first point of contact for the Advice and Advocacy team, responsible for pre
- and post-advice engagement with customers; ensuring timely access to advice services and grants for both Hyde residents and partnership organisation.


Responsibilities

  • Provide a responsive and customer focused front line service to all internal and external customers in all channels
  • Undertake basic assessment of customer needs and addressing any emergencies appropriately
  • Raise purchase orders ensuring correct coding and appropriate approval authorisations are in place.
  • Comply with Advice and Advocacy service promise to contact all residents referred for advice within agreed timescales.
  • Undertake proactive contacts to customers to promote engagement with Advice and Advocacy services
  • Manage and operate systems for administrating referrals and case work
  • Provide project administration for interdepartmental projects, and external partnership work

Skills and Experience Required

  • Good knowledge of Excel and Word, and CRM systems
  • Previous administration or call centre experience preferred
  • Excellent communication skills, verbal and written
  • Selfmotivated with strong organisational and time management skills to effectively prioritise tasks and meet deadlines
  • Ability to process information accurately and efficiently
  • Knowledge of Workday and Northgate, and previous experience in Housing is advantageous but not essential.

Benefits

  • A fantastic pension
  • Life assurance
  • Great holidays
  • An awardwinning flexible benefits package.
  • Volunteering days


Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative.

Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we're committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.


Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

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