Installation Advisor - Fife, United Kingdom - Velux Residential

Velux Residential

Verified Company

Fife, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future.

From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.

The VELUX Group is an international, family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society, our employees and planet through our foundations.

Alongside the rest of our values, "courage" and "mutual respect" define our actions every day and how we wish to contribute to the world.

Are you service oriented and truly enthusiastic about delivering a memorable experience for our customers ?
Then come join us as Installation Advisor

Due to an exciting period of growth, we will be expanding our team over the next 6 months and will be actively recruiting for new team members to join us on various start dates throughout the remainder of this year.

The VELUX Group has embarked on an exciting new journey with the aim of bringing even greater value to our customers and end-users.

We have a desire to transform people's homes by adding daylight and fresh air designs into their renovation or remodeling projects.

At the VELUX Group, we give you the chance to grow. To shape your own career. To work in an international environment. To be part of a company that leads the market in sustainable indoor living.

Your challenges
At our Head Office in Glenrothes, Fife. You will become part of our consumer services department and a team of highly innovative and skilled colleagues. This role will report directly to the Advisory Services Manager.

As an Installation Advisor, you will be the first point of contact and will guide customers in the specification of their products and you will liaise with our network of Installers to take each project through to completion.

thereby driving sales for the VELUX Group.

More specifically, you will:

Listen and gather information from customers to understand their installation needs and key drivers of their project(s)
Inspire and educate our customers on daylight designs and product guidance and proactively provide advise
Recommend the best replacement solution based on your insight and knowledge of the project and needs
Manage the Installer to ensure that the job is completed to the customers satisfaction
Take full ownership of the customer journey and experience

Your qualifications

With your structured approach and attention to details, you never lose sight of a customer project, and meeting deadlines and delivering what has been agreed with the customer is of paramount importance to you.

Furthermore, you:

Hold a salesmindset and an ability to close sales and ensure that customers are getting the solution that is right for them
Hold welldeveloped questioning techniques to ensure indepth understanding of customer needs
Are curious and excited to learn about our product portfolios and offerings
Have solid ITskills and experience in CRMsystems

Your opportunities

This is a fantastic opportunity for highly motivated, commercially focused professionals to join a fun, creative and skilled team working with exciting targets, we offer you an opportunity to grow in your professional career.

You will work alongside experienced colleagues - in a setting where knowledge is shared, and responsibility is given to those who can and will.

Our team is characterised by an informal tone, high feedback culture and respect for each other - as team members and as well as individuals.

We are a solid value-based company where commitment, mutual respect and customer centricity are among the core values and teamwork and professionalism is essential to the way we work.

Application and contact
LI-Hybrid

Equal Opportunity Employer:

VELUX Residential is fully committed to the concept and practice of equal opportunity in all aspects of employment.

To further our goal of equal employment opportunity for all employees and prospective employees, it is the policy of VELUX Residential to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, or any other basis prohibited by applicable law.

All employment decisions shall be consistent with the principle of equal employment opportunity and only job-related qualifications will be required.